Privacy Policy

This website is operated in the United Kingdom by or on behalf of Fenwick Limited, a company incorporated in England. Our registered company number is 52411. Our registered office is at Elswick Court, Northumberland Street, Newcastle upon Tyne, NE99 1AR. This policy applies to information about you which is collected and used by us.

This policy sets out how we use and protect any information about you that you give to us through your use of this website. If you have any questions or comments in relation to this policy, please contact us at customerservices@fenwick.co.uk before using this website.

We may change this policy from time to time by updating this page. You are advised to check it from time to time in order to ensure that you are aware of any changes and that they are acceptable to you.

What information do we collect about you?

In general, you can use this website without giving us any information. Whilst this is an “information-only” website, meaning that this website is not used for online sales, on certain pages we will request information about you.

The information that we collect is as set out on the relevant pages of this website and may include:

your name and contact information, including postal and email address, fax and telephone number(s);
your age and gender
Some of the information that we collect will be ‘Personal Data.’ This means data related to you and which identifies you.

In this policy we use the terms ‘Personal Data’ and ‘information about you’ interchangeably.

What do we do with your information?

We may use information about you for any of the following purposes:

to register you on our website and to administer our website services (including processing any searches or requests for information about us, our products or services);
for assessment and analysis of our market, customers, products and services (including asking you for your opinions on our products and services and carrying out customer surveys);
to enable us to monitor, review and improve the products and services which we offer;
for internal record keeping;
(subject to the direct marketing section below) for marketing purposes;
to enable us to fulfil our obligations under any contract with you and as part of our customer care procedures related to any such contract;
to conduct free prize draws, prize competitions, or promotions; and
to consider employing you if you have provided information pursuant to an application for a job in our company.

How do we collect that information?

We collect information about you using various methods including:

when you submit it through this website; and
when you telephone us or correspond with us by means other than through this website.
We may combine information that we collect about you through this website with information that you provide to us by other means, or that is provided to us by third parties. We may store that information together in a combined database or in separate databases.
We will not retain information about you for longer than is necessary for the purpose for which it was intended, or as required under any contract or by law.
We will not collect an excessive amount of information from you nor information that is not relevant to the purposes for it was collected.

What about anonymous information?

We may automatically collect technical information from which you cannot be identified when you connect to this website. An example is the domain name of another website from which you linked to this website. We collect this information to help us with identifying this website user’s browsing preferences. The information is used for internal purposes only so that we can carry out research on the your demographics, behaviour and interests. Anonymous or generic information from which you cannot be personally identified is not Personal Data and is therefore outside the scope of this policy.

Who do we disclose your information to?

We will not disclose to any third parties Personal Data which relates to you without your consent, except:

where it is necessary to enable any of our staff, employees, agents, contractors, suppliers or commercial partners to provide a service to us or to perform a function on our behalf (including providing marketing assistance, market research or customer services; and administering any accounts, supplying products or services that we provide to you now or in the future, or any free prize draws, prize competitions or promotions);
where we consider disclosure of your information to other businesses, financial organisations or law enforcement agencies to be necessary or desirable with a view to the prevention or detection of fraud;
to our professional advisers;
to the purchaser or potential purchaser of our business;
where it is necessary in order to pursue our legitimate interests; or
if we are required to or are permitted to by law.

Any disclosure of your Personal Data by us to a carefully selected third party or to any third party on the above list, we will comply with data protection law by ensuring that there are contractual provisions in place to ensure that the third party:

does not use your Personal Data for any purpose other than purposes that we specify and in accordance with the purposes outlined in this policy, and
has appropriate security provisions in place in order to guard against unauthorised or unlawful processing of your Personal Data and against accidental loss or destruction of, or damage to, your Personal Data.

If we disclose your Personal Data to a third party which is outside the European Economic Area, we will not do so until we have taken steps to ensure that your Personal Data will be afforded the same level of protection as that required from us by data protection law.

We will take all reasonable precautions to ensure that our staff and employees who have access to information about you have received adequate training to ensure that they process that information only in accordance with this policy and with our obligations under data protection law. We may take disciplinary action against our staff and employees in the event of non-compliance, should we consider this to be appropriate.

Direct marketing and your preferences

Direct marketing

We may use information about you which we hold in order to provide you with information about products, promotions, special offers and other information which relates to our products or services or which we believe may be of interest to you.

We may send you such information by:

email;
telephone
SMS text message and/or any other form of electronic messages;
post;
fax; or
any other method which becomes relevant from time to time.

Your direct marketing preferences

When you provide us with information about yourself, you will usually be given the option to let us know that you do not want that information to be used for direct marketing purposes whether by ourselves or by any third party (including our commercial partners). We will only use that information for the purpose of direct marketing in accordance with your preferences. Where your consent is required, we will usually ask for it by asking to you tick an “opt-in” box on the pages of this website where we ask for information about you. The “opt-in” box may or may not be split between different classes of information or different means of marketing. Sometimes we may rely on what are called “soft-opt-ins” but only when these are permitted by law. Alternatively we may operate a system of “opt-out” which means that we would ask you to tick the “opt-out” box on the relevant page of this website if you do not wish to receive direct marketing from us, or we would ask you to ensure that you submit information about yourself only on the understanding that it will be used for direct marketing.

If we rely on the “soft-opt-ins” approach, in accordance with the law we will ensure that every marketing message that we send to you will provide a simple means for you to refuse further marketing. For example, in SMS messages we may tell you that you can TEXT'STOP'TO a telephone number, or in emails we may provide you with an email address to which you can send an opt-out request.

By ‘preferences’ we mean whether or not you have “opted in” or “opted out” or whether we are covered by the “soft-opt-in” and as such whether we can or cannot send direct marketing to you.

You can change your mind about your preferences (as defined above) in respect of direct marketing by contacting our Data Controller at 39 Northumberland Street, Newcastle upon Tyne, NE99 1AR. You can do this at any time. In addition, if you receive direct marketing from us by email or by SMS message, you will be reminded in the email or SMS message that you are able to request a change to your preferences by yourself. If you do change your mind about your preferences, we would not remove your Personal Data from our data base(s) but we would note your changed preferences as soon as reasonably possible.

How to get copies of or amend the information about you that we have collected

Under data protection law you have the right to request details of Personal Data which we hold about you. We are permitted to charge you a small fee (currently £10). We will comply with your request promptly and by no later than 40 days from receipt of any such request. If you would like to make any such request please write to our

Please help us to ensure that the information about you that we hold is accurate and up to date. If you think that any information we have about you is incorrect or incomplete, please write to our Data Controller at 39 Northumberland Street, Newcastle upon Tyne, NE99 1AR in the manner set out above. We will correct or update any information about you as soon as reasonably possible.

What do we do to keep your information secure?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access, use, alteration, destruction or disclosure we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect through this website. This has been done with a view to preventing unauthorised or unlawful processing of you Personal Data and accidental loss or destruction of, or damage to, you Personal Data. Whilst we have done all of this, we cannot guarantee that your information is secure.

Linking

This website may link to other websites which are outside our control, and other websites outside our control may link to this website. Whilst we try to ensure that we link only to websites which share our privacy and security standards, once you have left this website we cannot be responsible for the protection and privacy of any information which you provide on other websites. You should exercise caution and review the privacy statement applicable to the website in question.

Cookies and web beacons

We use cookies for certain areas of our website. Cookies are files that store information on your hard drive or browser. They enable this website to recognise that you have visited it before. Cookies help us to understand which sections of this website are the most popular because they allow us to see which pages visitors are accessing and how much time they are spending on them. By studying these we are better able to adapt this website to suit your demands. For example, cookies allow us to ensure that the information displayed on your next visit to this website will match up with your user preferences.

You can disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. [This may prevent you from taking full advantage of the website.] You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.

This website and the communications generated from using and/or registering on this website, such as promotional emails, may contain electronic images known as "web beacons". Web beacons generally work in conjunction with cookies, and we may use them with cookies to (for example):

count the number of visitors to this website;
see whether you have acted on an email or clicked on a link;
find out how successful a specific marketing campaign or a competition has been; or
establish interest levels for particular aspects of this website.