Privacy Policy

Fenwick Limited and has eleven retail stores across the UK. The website provides customers with information about our stores, the brands and products we sell, as well as the opportunity to subscribe to receive relevant information from Fenwick by email.

This privacy policy applies to the operations of Fenwick in the United Kingdom.

Overall privacy statement
We take your privacy seriously. Because we gather certain types of information about our customers we want to help you understand the terms and conditions surrounding the collection and use of that information. This privacy statement discloses the types of information we gather and how we use it. These privacy practices apply to the website that you were viewing when you clicked through to this policy, which is operated by us directly, our partners, or our affiliates.

What information does Fenwick collect?
Our primary goal in collecting personal information is to provide you with the best and most useful content to help improve your experience online or when visiting our stores.

Your personal information will not be sold or rented to another party and will only be used by Fenwick Limited or its partners/agencies to provide you with relevant information about our stores and the merchandise available.

We collect personally-identifiable information when you provide it to us, such as when you subscribe for an email newsletter. We also use cookie technology and other software to analyse visits to our websites and the content being read on our website.

This personally-identifiable information is limited to:

1. First and last name of each customer
2. Address, including street name, city and postcode
3. Email address
4. Contact telephone number
5. How you heard about Fenwick


Cookies

By using this site you are agreeing to our terms and conditions (including using cookies to collect anonymous usage statistics). If you do not agree you may either stop cookies in your browser settings or stop browsing the site.

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website and services in order to tailor them to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website and service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please be aware that restricting cookies may impact on the functionality of the website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The table below explains the cookies we use and why.

Cookie

Name Purpose More information
Google Analytics __utma
__utmb
__utmc
__utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

How does fenwick.co.uk use cookies?

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience.

Does fenwick.co.uk track the opening of HTML emails?

We use page tracking in our HTML-based emails to let us know which emails have been opened by the recipients. By opting in to our newsletters you are consenting to being tracked.

Cookies set by Third Party sites

To support our website, we sometimes embed photos and video content from websites such as YouTube. As a result, when you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. The Fenwick website does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.