Clarins Spa – We offer a full range of treatments within a relaxing environment where you can treat yourself to quality time. Gift vouchers are available. To make an appointment please call 01227 764158

Beauty Room – Choose from any cosmetic house on the Ground Floor and enjoy skincare consultations, make-overs, lessons for weddings and special events, all in the privacy of our Beauty Room. Have a great girls’ day out and invite some friends to come with you.

Nails Inc – offering manicures, pedicures and nail extensions. To make an appointment please
call 01227 789684

Regis Hair & Beauty Salon – The salon offers a full range of hair treatments, body treatments, massage and waxing. To make an appointment please call 01227 766727

Brow Bar Beauty Plus - Specialist threading service for perfect eyebrows.

Deliveries – Do you deliver?

We deliver furniture and large electrical items free of charge within a wide area.

Disabled accessibility – What disabled facilities are available in your store?

All entrances are accessible except for the steps from the Café to the store. Lifts access all floors. We have a disabled toilet on the second floor. We also offer disabled fitting rooms, please ask for their locations.

Dogs – can I bring my dog to Fenwick?

No except guide dogs

Lost property – I think I may have left an item in store, what do I do next?

Phone or go to the reception on the 3rd floor to enquire.

VAT refund – How do I claim VAT back on my purchases?

Providing that you live outside the EU and are planning to take your purchases out of the EU within 3 Months – visit Customer Services on the third floor to fill in a VAT form. You’ll need to spend a total of £50 or more to qualify for a VAT refund. The form must be completed in store and not at Customs.

On leaving the UK you must be prepared to show Customs your purchases. They will validate your form, your refund will be issued either in cash (up to the value of £300) by cheque or directly onto your card or into your bank.

Luggage – is there anywhere I can leave my luggage / shopping when I am in store?

Customers can leave their shopping at our Customer Collection point on the Lower Ground Floor, and collect it later from the store or by car. The access is from Watling Street.

Refund Policy – what is Fenwick refund policy?

Wherever possible we would encourage you to return the item in person, although we do understand that sometimes this is not possible. If you are making a return by post, please send a covering letter which includes your home address and a contact telephone number. Providing the items returned fall within our refund policy, we would refund to your original tender. If you paid by cash we will send you a cheque. Please address any returned items to the relevant department at the store address.