Questions Answered
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How do I open a Fenwick Account Card? Go to Customer Accounts by Ladies Fashions on the 1st floor and request an application form
Account Card - I have a query regarding my Fenwick Account – who should I speak to? Customer Accounts either call 0116 255 3322 or call in Customer Accounts is on the 1st Floor by Ladies Fashions
Alterations - can I get alterations done in Fenwick? We offer a free alteration service for clothes purchased in both the Menswear Department and Ladies Fashions in Fenwick
Baby changing - Where are the baby changing facilities in your stores? Baby Changing is on the Lower ground Floor and Second Floor
Beauty - do you do treatments in store? Regis Hairdressing offers a full hair and beauty service. Cosmetics offer facials in the Beauty Room and Clarins Beauty Room
Car park - Can I park at Fenwick? Public Parking is nearby at the Phoenix Car Park, there is also metered parking in King Street.
Complaints - I have a complaint, who should I speak to? Write to the Store Director by letter
Deliveries - Do you deliver? We offer a free delivery service within a 50 mile radius of the store for items of £50 or over
Disabled accessibility - What disabled facilities are available in your stores? Lifts to all floors
Dogs - can I bring my dog to Fenwick? No. Guide Dogs only
Gift Vouchers - Where can I purchase a Fenwick Gift Vouchers? Fenwick Vouchers can be purchased from Customer Services on the 1st floor
Lost property – I think I may have left an item in store, what do I do next? Contact Customer Accounts on the 1st floor – lost property is dropped off there call 0116 255 3322
Luggage – is there anywhere I can leave my luggage / shopping when I am in store? Luggage/shopping can be kept in the Despatch Department
Mail order - Can I mail order items from any of your stores? Yes, if you know what you require, contact the relevant department and your items will be delivered FOC within a
Press Office - How do I contact the Press Office? Contact Jo Elsom, Advertising Administrator
Refund Policy - what is Fenwick refund policy? Call the store on 0116 255 3322 for full return policy details
Returns - I have an item I want to return by post, what do I do? Call the store on 0116 255 3322 for full return policy details
VAT refund - How do I claim VAT back on my purchases? Present receipt within 3 months of purchase to Customer Accounts and a VAT refund can be arranged
Wedding services - Do you offer a Wedding List Service? Yes - a Wedding Service is offered on the Lighting Department, 1st floor
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