Questions Answered

What are your opening times?

Monday: 9.00am - 5.30pm
Tuesday: 9.00am - 5.30pm
Wednesday9.00am - 7.00pm
Thursday: 9.00am - 5.30pm
Friday: 9.00am - 6.00pm
Saturday:9.00am - 6.00pm
Sunday11.00am - 5.00pm

What is your postal/email address?

Fenwick Leicester
36 Market Street
Leicester
LE1 6DE

leicester.enquiries@fenwick.co.uk

How do I apply for a Fenwick store card?

Visit Customer Accounts on the first floor, bringing with you two forms of identification, e.g. a valid passport and a credit card. It will take approximately two weeks to process your application. Store card queries: 0116 255 3322.  Click here for more information

Can I get interest free credit?

Yes, interest free credit is available when purchasing from the following departments: Lighting, Furniture, Furnishing Fabrics & Carpets.

Interest free credit available on the following amounts:

£200 plus = 6 months Interest Free Credit

£300 plus = 12 months Interest Free Credit

£500 plus = 24 months Interest Free Credit

£750 plus = 48 months Interest Free Credit

Available subject to status. Visit the store and ask Customer Services for full details.

Do you sell gift cards/vouchers?

Yes. Fenwick Gift Cards can be purchased from Customer Services on the first floor. Gift Cards are available from £1 upwards. Please ask a member of staff for details. Click here for more information

What is your Returns Policy?

Please return the item to the department from which it was purchased. We are happy to offer an exchange or refund on goods purchased from a Fenwick store as long as the following conditions apply:

  • Goods must be returned within 28 days of purchase
  • Goods purchased in the sale must be returned within 7 days of purchase
  • The goods must be unused and in saleable condition
  • A valid receipt or proof of purchase must be provided
  • All original labels must be attached and packaging returned

For hygiene reasons, we do not accept returns of cosmetics, duvets, pillows, hosiery, pierced jewellery or personal grooming products.

Leicester furniture exclusions: The following exclusions apply to all orders for furniture, beds & bedroom furniture, lighting, carpets & custom-made curtains. All orders supplied to individual specifications cannot be cancelled once the order is placed with our suppliers. No refund or exchange will be given unless the goods are faulty or not to the specification ordered.

What should I do if I am unable to return my goods to the store?

We always suggest you bring the items back to the store in person but we understand in some cases this may not be possible. To return the goods please send them recorded delivery with a covering letter and proof of purchase as we cannot be held accountable for goods lost in transit. Providing the goods comply with our refund policy we will be happy to refund you in the same way as the original tender with the exception of cash refunds, in which case a gift card will be issued.

How do I obtain a VAT refund?

Providing you live outside the EU and are planning to take your purchases out of the EU within three months, visit Customer Services on the third floor to fill in a VAT form. You’ll need to spend a total of £50 or more to qualify for a VAT refund. The form must be completed in store and not at Customs. On leaving the UK you must be prepared to show Customs your purchases. They will validate your form, your refund will be issued either in cash (up to the value of £1400) or directly onto your card or into your bank. A fee is chargeable by the VAT refund service provider.

Where do you deliver?

We deliver anywhere in mainland UK. Please contact the relevant department directly for details. Items are despatched Monday to Friday before 5pm; delivery charge is dependent on value, weight and destination. UK deliveries are despatched using Royal Mail Parcel Force '48 hour service'.

Free delivery via company vehicle is available within a 50-mile radius of Leicester for purchases over £50.

Is there somewhere to eat/drink in store?

Yes. Click here for more information

Are there any cash machines in store?

No. The nearest ATM is at RBS on Market Street.

Can you add me to your mailing list?

Of course. Please click here to subscribe.

What facilities do you have for the disabled?

We have lifts to all floors.

Do you have baby changing facilities?

Yes, on the lower ground and second floors.

Where is lost property?

If an item is found in store it will be passed to Customer Services on the first floor. Enquiries: 0116 255 3322.

Do you have any job vacancies?

Click here for careers information

How do I make a complaint?

Please speak directly to the department of concern and they will be happy to help. If for any reason you remain dissatisfied, write to the Store Director.