Questions Answered
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How do I open a Fenwick Account Card? The Fenwick Account Card is available in-store from the customer service bureau on the second floor.
ATMs are any available in-store? Yes ATMs are available in-store next to the customer service bureau on the second floor.
Where are the baby changing facilities? Baby changing facilities are available on the third floor.
I have a complaint - who should I speak to? We want to know if you are dissatisfied with any aspect of your Fenwick experience. Initially we recommend that you speak directly to the department concerned and they will be happy to help. If for any reason you remain dissatisfied our Duty Customer Service Manager will be happy to assist you. Please call 0191 232 5100 and or email newcastleenquiries@fenwick.co.uk
Do you deliver? We can deliver goods within a 50-mile radius of the store. Please check with the individual department to see if your postcode qualifies for free delivery.
What is the Fenwick Newcastle refund policy? In line with our competitors, we have introduced an amended returns policy. If you are not entirely happy with your purchase you can return it within 28 days and we will willingly exchange or refund provided the goods are in the original condition. Please retain your receipt as proof of purchase. Certain departments and products are excluded from our returns policy for hygiene reasons as follows;
Pierced earrings Personal grooming Duvets Pillows and mattress protectors
For furniture/furnishings and electrical goods please refer to terms and conditions on the order form. This does not affect your
I have lost some property in your store - what can I do? If you have lost something in our store please contact the Customer Bureau on the second floor either by telephone or in person.
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