Questions Answered
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How do I open a Fenwick Account Card? Do you have Baby Changing facilities? Do you offer Beauty treatments? |
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How do I open a Fenwick Account Card? Account card applications are available at any cash desk in the store and at Customer Services on the first floor.
Account Card Queries
Please contact 01904 643322 and ask for etxn 206 for any card queries
Do you make alterations? We will be happy to provide an alteration service for any items bought in the store. There is a small charge for this service.
Do you have Baby Changing facilities? Baby changing facilities are available in all of the toilets on the first floor
Do you offer Beauty treatments? Our store offers a wide range of beauty services from face and body treatments to facial hair removal. Simply call 01904 643322 for an appointment.
Do you have a Car Park?
Complaints? We want to know if you are unhappy with any aspect of the store’ s service and would ask that you speak direct to the department concerned and they will be happy to help. If for any reason you remain dissatisfied, contact the store by phone, e mail or post and you will be put in touch with the relevant manager to resolve your problem.
Deliveries? We can deliver to most destinations within the UK or abroad. Ask any department for details of our mail order service.
Disabled Facilities? Access to the store is available through our ground floor entrance from the Coppergate Centre. The store can be easily accessed from the car park above via a lift. We have a disabled toilet on our first floor.
Gift Vouchers - Where can I purchase Fenwick Gift Vouchers? Fenwick gift vouchers are available from Customer Services on the first floor. They are available in denominations of £1, £5, £10, £20, £50 and can be used to purchase goods and services at any Fenwick store. Exclusions apply: they cannot be exchanged for cash, used for making mail order purchases, or Fenwick account card payments. Gift Vouchers can be purchased from Customer Services on the 1st floor
Lost Property? If an item has been handed in or found it will be taken to Customer Services on the first floor for a short period of time. Telephone 01904 643322 and ask for Lost Property.
What is your Returns Policy? We are happy to offer an exchange or refund on goods purchased from a Fenwick store as long as the following conditions apply:
Refunds will be made using the same method of payment as the original transaction.
This does not affect your statutory rights.
POSTAL RETURNS Wherever possible we would encourage you to return the item in person, although we do understand that sometimes this is not possible. If you are making a return by post, please send a covering letter which includes your home address and a contact telephone number. Providing the items returned fall within our refund policy, we would refund to your original tender. If you paid by cash we will send you a cheque. Please address any returned items to the relevant department at the store address.
VAT Refund?
Wedding List?
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