Registration for this event is now closed. Customers have been contacted if they are successful or have been placed on the waiting list.

Christmas is about family traditions and Santa on the Roof is one of ours. Decorated in a new theme each year, our 'snowy' rooftop is ready to we welcome you to meet the well-known bearded man and his elves from 6 November to 24 December 2023.

Tickets are priced at £20 per person but we have something new this Christmas, invite your friends and family to join you and group together to book up a whole slot (up to 6 people) for £90 to enjoy our unforgettable festive experience.

What to expect

• Santa’s elves will be waiting for you at the Third Floor entrance and take you to the Express Elevator up to the roof.
• At the top, you’ll find Santa’s singing reindeer setting the mood.
• After a much-encouraged singalong you’ll make your way to Santa’s Cabin where the main man will be ready to jot down your Christmas list.
• Check it twice before you’re whisked away to Santa’s workshop where you can get crafty with the elves.
• After all that fun, you’ll need a sweet pick-me-up at Café Claus. Parents can choose from hot chocolate, mulled wine or spiced apple juice (of course, we have mince pies too), and little ones can enjoy a hot chocolate or juice, plus a Christmas cupcake (gluten and dairy-free if wished).
• Your unforgettable experience is complete with a ride on Santa’s sleigh, ideal for that family picture moment.

Registration and Ticket Purchase Process

This year in response to customer feedback we are introducing a pre-registration system for access to Santa on the Roof tickets.

Anyone wanting to purchase tickets for Santa on the Roof in Newcastle will need to pre-register via the link below.

Registration will be open from 10am on Monday 11 September until 11.59pm on Friday 22 September 2023.

Pre-registration does not guarantee access to the sale or to tickets. A limited number of customers who pre-register will be randomly selected by a third party and will gain access to purchase tickets.

Successful applicants will receive an email on Tuesday 26 September informing them they have been selected at random to access the ticket sale. This email will include a unique purchase link, and successful applicants will be able to purchase tickets via that link from 10am on Tuesday 3 October.

From 10am on the 3 October, tickets will be available on a first-come, first-served basis for the following 24 hours to those granted access to the sale. Please note that your unique purchase link will still be valid after this period and you will be informed via email if additional tickets become available.

Customers who haven’t been successful in the initial selection will be placed on a waiting list and may receive an invitation if any further tickets become available. Being placed on the waiting list does not guarantee access to the sale or to tickets.

To ensure you receive all communications make sure you add emails@emails.fenwick.co.uk to your contacts and safe sender lists.

How it works:

Stage 1: Registration. Simply fill in the registration form with your name, email and telephone number. Once complete, you'll automatically receive an email stating we received your information. Registrations will be limited to one entry per email address.

Stage 2: Authentication. You will need to click a link in the email you receive to authenticate your registration. Once authenticated, a limited number of customers randomly selected by a third party will get access to the sale. Registration and authentication does not guarantee access to the sale or to tickets.

Stage 3: Status Update. Successful applicants will receive an email on Tuesday 19 September letting them know they have been randomly selected to access the ticket sale via a unique ticket purchase link in that email. If not randomly selected, customers will join the waiting list and may receive an invite to join the sale if any further tickets become available.

Ticket availability is limited. Tickets will be sold on a first-come, first-served basis to those pre-notified and in receipt of a unique ticket purchase link while currently available inventory lasts.

Terms & Conditions

Anyone wanting to buy tickets for Santa on the Roof in Newcastle will need to register via the registration link. Registration does not guarantee access to the sale or to tickets. A limited number of customers will get access to the sale as we expect there will be more demand than there are tickets available. Getting access to the sale does not guarantee tickets. Tickets will be available on a first-come, first-served basis to those granted access to the sale. Being placed on the waiting list does not guarantee access to the sale or to tickets. To ensure you receive all communications make sure you add emails@emails.fenwick.co.uk to your contacts and safe sender lists.

Both Adult and Children's tickets are £20 each. Every guest (adults and children) must purchase a ticket. Children under 2 go free. On the day, please bring your printed tickets or have them available to view on your smart phone, together with a form of identification. Entire experience will take 45 minutes - 1 hour. There is a maximum of 6 guests per group, excluding under 2s. Children under 14 need to be accompanied by an adult. Customers to inform of any dietary requirements/special requests upon booking.

For more information, please find our FAQs here.