Discover our Concierge Service
Concierge Service

Concierge Service

OPEN We’re here for you, even when you can’t (literally) be here with us. Enjoy remote shopping with a remarkably personal touch, as we bring the very best of Fenwick directly to your home,​ or try our newly launched Call & Collect service.

No matter how big or small, let us know your request and our dedicated team will do their very best to make it happen. Using our Concierge Service is easy; simply email your local store via the dedicated email address below to book a complimentary appointment. We will follow-up with a date and time – just let us know whether you prefer a phone or video call – and look forward to being guided through the store, virtually. _Our very merry services include:_ * **Store Delivery Service –** saw something you liked in-store? We can deliver it to your home (or a very lucky recipient). * **Call & Collect –** alternatively, you can also collect your order at your local store (see below for more information). * **Virtual Personal Shopping –** enlist the advice (and expert eye) of our specialists across Fashion, Beauty, Home, Food, Baby & Gifts. * **Gift Service –** give us your list and we’ll pick, wrap and deliver the lot. * **The Ultimate Fenwick Tree –** describe your theme, and we’ll deliver the full package, complete with baubles, decorations and tree itself. * **Fenwick's Final Christmas Touches –** bring Christmas to life in your home, with all the special touches synonymous with the season. From traditional napkins and twinkling lights to crackers, candles, and games to delight. Get in touch by contacting your local store by email during the following opening hours: * **Bond Street** [bondstreetconcierge@fenwick.co.uk](mailto:bondstreetconcierge@fenwick.co.uk) Monday to Saturday, 9-5pm; and Sunday, 12-5pm * **Bracknell** [bracknellconcierge@fenwick.co.uk](mailto:bracknellconcierge@fenwick.co.uk) Monday to Saturday, 9-5pm; and Sunday 10-4pm * **Brent Cross** [brentcrossconcierge@fenwick.co.uk](mailto:brentcrossconcierge@fenwick.co.uk) Monday to Saturday, 10-5pm; and Sunday 11-4pm * **Canterbury** [canterburyconcierge@fenwick.co.uk](mailto:canterburyconcierge@fenwick.co.uk) Monday to Friday, 10-5pm; and Saturday and Sunday, 11-4pm * **Colchester** [colchesterconcierge@fenwick.co.uk](mailto:colchesterconcierge@fenwick.co.uk) Monday to Friday, 9-5pm; and Saturday and Sunday, 10-4pm * **Kingston (Bentalls)** [bentallsconcierge@fenwick.co.uk](mailto:bentallsconcierge@fenwick.co.uk) Monday to Saturday, 10-5pm; and Sunday 11-5pm * **Newcastle** [newcastleconcierge@fenwick.co.uk](mailto:newcastleconcierge@fenwick.co.uk) Monday to Saturday, 10-6pm; and Sunday 11-5pm * **Tunbridge Wells** [tunbridgewellsconcierge@fenwick.co.uk](mailto:tunbridgewellsconcierge@fenwick.co.uk) Monday to Friday, 9-5pm * **York** [yorkconcierge@fenwick.co.uk](mailto:yorkconcierge@fenwick.co.uk) Monday to Friday, 8-5pm ###### **NEW: Call & Collect** Whilst our stores are temporarily closed, we’re here to help in any way we can. Available in six of our stores, simply call our dedicated Concierge Service desk to place an order and arrange a contact-free collection* of your pre-paid order. We’re making ticking off that Christmas list just that much easier. Contact your local participating store: * Bond Street: 07763895111 * Bracknell: 07736879918 * Brent Cross: 07718453268 * Canterbury: 07739261579 * Colchester: 07702873492 * Kingston (Bentalls): 07894415430 * Newcastle: 07889538949 _*Please bring photo ID (driving license or passport) and the bank card on which the purchase was made. Purchases will not be released without these credentials._

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