When will the store be reopening?
We reopened on 15th June 2020.
Will all Fenwick stores be reopening?
Yes, all Fenwick stores have opened in accordance to government guidance.
What are the opening hours of the Newcastle store?
We have reopened with slightly reduced opening times. The revised hours are:
Monday to Saturday: 10am - 6pm
Sunday: 11am - 5pm
Which entrance can I use?
You can use the Northumberland street, Blackett street and Eldon square entrances. To exit the store, please use the Northumberland Street and Eldon Square doors. We have mapped out a clear one way journey through the store to keep you safe. We will also be monitoring the amount of people coming in and out to prevent our stores from becoming too crowded.
Newcastle Store Directory
Is all of the store open?
Yes, all floors of our Newcastle store are open for you to browse.
Are the toilets open?
Compliant with social distancing measures, we have opened some toilets for customer use on the third floor. Our toilets will be cleaned on an hourly basis and we will provide hand soap and hand sanitiser for customers and colleagues.
Will I be able to return items?
Changed your mind? Not quite right? Don’t worry, we understand. You can return your items up to 28 days from the purchase date. Please note, online orders cannot be returned to store.
Will the changing rooms be open?
Yes, our Newcastle store changing rooms will open from Thursday 16th July.
What services will be running?
To comply with government guidelines, our normal in-store services will not be running. However, we’re pleased to have reopened the Nails Inc bar and Regis Hair Salon.
Will your restaurants be open?
We’re excited to be opening some of our food and drink services at Newcastle.
Mason + Rye
We hope to open our other restaurants in due course.
Please note, we will be opening with a slightly reduced menu but hope to have this back to normal as soon as possible. We have set out the restaurants to allow for 1 metre of social distancing between groups and we will ask customers to sanitise their hands upon entry to the restaurant. Our colleagues will be wearing the appropriate PPE. In accordance with government guidelines, from 24th July customers will be required to wear a mask in-store and until seated at our restaurants.
How will I shop for larger items such as those in the furniture and prams department?
We’ll be operating a no touch policy for the safety of all of our customers. Our colleagues will be on hand to advise and demonstrate the product if needed and will wipe it down afterwards.
Will the Fenwick Food Hall be open?
Yes, some of our Food Hall will be open for you, including the fresh food, chilled goods, chocolate counter and delicatessen counter. We take food hygiene very seriously so all of these will be under glass counters and will be served to you by our team hands-free and using appropriate equipment.
Mason & Rye: our bakery will be open offering a range of artisan breads, tray bakes, cookies, viennoiserie and celebration cakes which will be under glass counters and will be served to you by our team using appropriate equipment or available fully wrapped to grab and go.
Ouseburn Coffee Co: Packs of coffee will be available to purchase from the Food Hall. Ouseburn Coffee Co will also be serving delicious takeaway coffee from a cart on Northumberland Street. For the meantime, this is just a grab-and-go service that will not be available to drink on site in order to comply with government guidelines.
Meat and Fish: Our butcher and fish counter will reopen on 9th July.
Will the florist be open?
Yes, the florist is open.
Will I be able to park?
Normal car parking is in operation.
Are you doing delivery of items?
Working with our delivery specialists, we are currently able to offer a delivery service to the room of your choice or, if you prefer, delivery to your doorstep. Due to COVID-19, our home deliveries will be carried out slightly differently to ensure the safety of yourselves and the delivery drivers. They will be provided with PPE and hand sanitiser whilst regular cleaning of the vans and equipment will be carried out. We would like to make sure that we are following the two metre social distancing measures and ask that customers stand outside their home whilst the delivery specialists are inside. To find out more information, take a look at our delivery page.Delivery Information