This year, Santa will be taking over the [Fenwick Newcastle](https://www.fenwick.co.uk/store/?StoreID=newcastle) rooftop with an enchanted Christmas wonderland from Saturday 3rd November - Monday 24th December.
Join us on top of the store to meet Santa in his magical Cabin, help the elves in Santa’s Workshop, and stop off in Café Claus for hot drinks and snacks. Take a look at the full experience details and book your tickets below.
* Every guest must purchase a ticket. Both Adult and Children's tickets are £11.50 each. Please note there is a maximum of 6 guests per group.
* Ticket times are allocated in 6-minute intervals in Santa's Cabin as part of a full Rooftop experience which lasts approximately 45 minutes – 1 hour in total. The experience is fully accessible.
* Please provide allergy information when booking.
* Please scroll down for booking FAQs.
Arrive at our festive Christmas Hall on the Lower Ground Floor at your pre-booked time, where you’ll be greeted by one of Santa’s elves who will whisk you up to the top of Fenwick in Santa’s Express Elevator.
Wrap up warm in Barbour coats in Santa’s Boot Room, before starting your magical journey on the rooftop. Step outside to be greeted by Santa’s singing reindeer and see where the elves park their vehicles. Chief Elf will then show you into Santa's Cabin to meet Santa, who'll be checking his computer to see if you've been naughty or nice! If you’ve been nice he’ll invite you into his workshop through a secret door.
The festivities continue in Santa's Workshop where you can help the elves with fun activities such as decorating biscuits and making snow!
Step back out onto our enchanted snowy rooftop and pop into Café Claus for a complimentary cup of hot chocolate (or mulled wine for the grown-ups) and one of Santa’s special treats. Alternative drinks and snacks will be available to purchase too. Finally, visit the deck at Café Claus for a breath-taking view of Newcastle city centre before returning in the Express Elevator to the Christmas Hall.
### Santa on the Rooftop FAQs
**How do I book the Santa on the Rooftop experience?**
Bookings should be made online using the eventbrite links above.
**Do children under 2 need to pay?**
Children of all ages are required to have a ticket. Children under 14 years of age must be accompanied by an adult.
**When can I book Breakfast & Tea with Santa?**
There’s lots more Christmas activity coming up, dates to book this plus our other events will be revealed later this month.
**What if I need to cancel my ticket?** **Can I get a refund or exchange?**
Unfortunately, we can’t offer exchanges due to the nature of booking the event, you would instead need to rebook any available slots. However, tickets are refundable & transferable - anyone can use the tickets regardless of the name on the booking.
**I don't have a PayPal account – can I still buy a ticket online?**
Yes, you can make payment online using a debit or credit card.
**Can I book in store?**
If there are tickets still available on the day of events, these will be available to book in store on that day, but please be aware that this is subject to availability. To avoid disappointment, we recommend booking in advance using the eventbrite links above.
**Do you charge a transaction or booking fee?**
Both transaction and booking fees are included in the ticket price.
**Can I purchase a family ticket? Do you have prices for concessions?**
Family tickets are not available for Santa on the Rooftop. Due to the nature of the event, we will not be offering concession discount.
**Can I make a booking for my school?**
We will be offering group bookings in the next few weeks - so please keep your eyes peeled!
**Can I buy a ticket just to visit Santa and not the Rooftop experience?**
Visiting Santa is part of the new Rooftop journey, so to visit Santa you will need to buy a ticket for Santa on the Rooftop.
**Where is it being held?**
For the first time, we’re inviting customers to our 5th floor rooftop for the exclusive experience.
**Will it be cold? What happens if it rains during Santa on the Rooftop?**
It may be cold or wet, but don’t worry we’ve got you covered and will be providing jackets for the experience, and weatherproof clothing where necessary.
**How long will Santa on the Rooftop take?**
We expect it will take between 45 and 60 minutes.
**What age is Santa on the Rooftop suitable for?**
We recommend the experience for ages 2 years and above, however younger children are welcome at parents’ discretion.
**Is Santa on the Rooftop suitable for people with limited mobility? Are Guide Dogs welcome?**
Yes, the experience is fully accessible, and Guide Dogs are welcome.
**Do I have to arrive early for my slot? What happens if I am late?**
There is not a large amount of waiting space, so please try to arrive around 5 minutes before your scheduled time. We will do our best to accommodate you if you are late, but cannot guarantee that we'll be able to fit you in to ensure we’re fair to all bookings, so please arrive promptly just in case.
**How do I get to the rooftop?**
Head to the Lower Ground Floor, where you will see the Arrival Point and be greeted by our Chief Elf.
**Is there a cloakroom for me to store my belongings, shopping or buggy during Santa on the Rooftop?**
Unfortunately we don’t have space for you to store any belongings or shopping, so please bear this in mind on the day. We do have some buggy storage for Santa on the Rooftop, however please note these are left at the owner’s risk.
**Help! I have lost my ticket!**
Don’t panic. Our tickets are all emailed to you, so check your inbox again, and if not, log in to Eventbrite where you will be able to resend it to yourself. You can also download the Eventbrite app and login that way, where your ticket will be waiting.
**What if I can't print my tickets?**
You will be able to show your booking via your phone, using Eventbrite.
**Where can I park? Do you have disabled parking?**
There are two car parks on Percy Street – Eldon Square and Eldon Garden. Disabled parking is available at both car parks.
**Will you have a photographer in with Santa? Can I take photos in Santa on the Rooftop?**
We won’t have an official photographer, however one of our elves will be happy to take your picture with your own camera or phone, and there's lots of great photo moments on the rooftop, so be sure to bring one along!