This year, Santa Claus is setting up his workshop in [Bentalls Kingston](https://www.fenwick.co.uk/store/?StoreID=kingston) from Thursday 14th November - Tuesday 24th December 2019\. Priced at £12.50 per person, the ticket price includes the Grotto experience as well as a mulled wine or spiced apple juice and mince pies for the grown ups, and marshmallow-topped hot chocolate and a slice of cake for the little ones. You'll find the Grotto arrival station on the 3rd Floor of our Toy Department. On arrival our elves will welcome you and check your tickets. It's now time to head into our magical snowy forest, look out for the Elf-mobiles! This will lead you to Rudolph's gingerbread stable where you'll be able to decorate your own gingerbread. You now need to find the secret door taking you into Santa's workshop. Once in the workshop you'll find all the elves busy at work - building toys, sorting all of Santa's letters - and if you're very good you might be able to help the elves power the workshop using the Christmas Dynamo Machine. There's just enough time for an 'Elfie' in Santa's sleigh, before the main event - your visit with Santa awaits. After all that excitement you can head to Restaurant on 3 on the 3rd floor - where you'll be treated to mulled wine or spiced apple juice and mince pies for the grown ups, and marshmallow-topped hot chocolate and a slice of cake for the little ones.

_T&Cs_ _Every guest must purchase a ticket. Both Adult and Children's tickets are £12.50 each. Children under 2 go free._ _Please note there is a maximum of 4-6 guests per group depending upon time slot selected_. _Ticket times are allocated in 10 minute intervals in Santa's Office as part of a full Grotto experience which lasts approximately 45mins in total. The experience is fully accessible._ To find out more about your visit, click [here](https://fenwick.a.bigcontent.io/v1/static/ChristmasFAQsKingston). If you require wheelchair access or have any special requirements, please call our Customer Service team on 0800 783 1783.