Join us to meet Santa on the Third Floor at [Bentalls Kingston](https://www.fenwick.co.uk/store/?StoreID=kingston), where he'll be in his Grotto from Saturday 1st December until Christmas Eve.
As Santa is very busy getting all the children's presents ready in the run-up to Christmas, all visits to the Grotto must be pre-booked online. Please take a look at the key event details and book your tickets below:
* Every guest must have a ticket, and children must be accompanied by an adult.
* Tickets are free for children over 2, unless you would like to receive a present. Tickets including a present from Santa cost £5.95 (which includes a £1 donation to Momentum at Kingston Hospital).
* Children under 2 and accompanying adults are free, but will still need to reserve a ticket. Children under 2 will not receive a present.
* **Please note: There is a maximum of 5 guests per party, including paying children.**
To book your ticket for Bentalls Kingston, please scroll through the ‘KINGSTON’ listings on the schedule below until you find your chosen day, then click on the link to book a time slot. If there are no tickets available please select another day. Please scroll down for booking FAQs.
Don’t forget to print out your booking confirmation email (or have it ready to show on a smart phone) and bring it with you on the day together with a form of ID.
#### Kingston Grotto FAQs
**How do I book Santa's Grotto?**
Bookings should be made online using the Eventbrite links above.
**Do children under 2 need to pay?**
Children under 2 go free, however a ticket will need to be booked for them so the capacity in the grotto can be managed. There is also a free ticket option for children over 2.
**Is there a paid ticket option for children under 2?**
No, unfortunately presents from Santa are not appropriate for children under 2\. Only children over 2 with a paid ticket will receive a present.
**What if I need to cancel my ticket? Can I get a refund or exchange?**
Tickets are refundable, please request a refund via Eventbrite if you need to. We are unable to offer exchanges, however you can request a refund and then re-book any available slots via Eventbrite.
**I don't have a PayPal account – can I still buy a ticket online?**
Yes, you can make payment online using a debit or credit card.
**Can I book in-store?**
No, all bookings must be made online.
**Do you charge a transaction or booking fee?**
Both transaction and booking fees are included in the ticket price.
**Can I purchase a family ticket? Do you have prices for concessions?**
There are no family tickets or concession prices available.
**Can I make a booking for my school?**
Bookings are for family groups only.
**How long will Santa's Grotto take?**
We expect the experience to take 5 -10 minutes depending on the size of each group.
**What age is Santa's Grotto for?**
All ages are welcome.
**Is Santa's Grotto suitable for people with limited mobility? Are Guide Dogs welcome?**
Yes, the Grotto is suitable for people with limited mobility. Guide dogs are welcome.
**Do I have to arrive early for my slot? What happens if I am late?**
Please arrive promptly at the start time indicated on your ticket. We will try our best to accommodate latecomers, but this may not always be possible.
**How do I get to the Grotto?**
The Grotto is located on the Third Floor.
**Is there a cloakroom for me to store my belongings, shopping or buggy during Santa's Grotto?**
There isn’t any storage space available for the Grotto; items are the responsibility of customers and must be kept with them at all times.
**Help! I have lost my ticket!**
Don’t panic. Our tickets are all emailed to you, so check your inbox again, and if not, log in to Eventbrite where you will be able to resend it to yourself. You can also download the Eventbrite app and login that way, where your ticket will be waiting.
**What if I can't print my tickets?**
You will be able to show your booking via your phone, using Eventbrite.
**Where can I park? Do you have disabled parking?**
Parking is available at the Bentalls Centre, which also has accessible spaces.
**Will you have a photographer in with Santa? Can I take photos in Santa's Grotto?**
There won’t be a photographer present, however you are welcome to take your own photographs inside the Grotto.
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