Calling all good girls and obedient boys – Santa is setting up his workshop in Fenwick Colchester from Saturday 28th November – Thursday 24th December 2020*.
Priced at £7.50 per person, we invite all children (and equally well-behaved parents) to join us for a truly enchanting and immersive festive family experience.
Not only will you meet the man himself inside our magical grotto, but guests will also help his mischievous elves with a spot of crafting, by decorating a bespoke ceramic plate to take home, ready to top with Christmas Eve treats for Santa - plus a carrot for Rudolph, of course.
For more details on what to expect, please find our FAQS below.
_Current Government restrictions prohibit the gathering of more than one household or one support bubble (no more than 6 people). Whilst these restrictions are subject to change, please be mindful of this guidance when purchasing your tickets._
T&Cs:These details are correct at time of publish, please see [here](https://www.fenwick.co.uk/covid19.html) for up-to-date guidance on our local covid regulations. Due to the popularity of the event, customers may only book one slot each.
A full refund is available to all customers up to 7 days before their ticketed event.
Please be assured that this year we have also implemented an additional COVID-19 Refund Policy. This enables customers to obtain a full refund up until the day of the event should they display COVID-19 symptoms, be subject to quarantine following COVID-19 contact, or if the event itself is cancelled due to lockdown or COVID-19 restrictions. For further details, please find our FAQ’s below.
*Tickets will be available to purchase at 10am on Thursday 8th October 2020.
###### **Colchester FAQ’s**
**How do I book Santa in Fenwick Colchester?** Bookings should be made online at [www.fenwick.co.uk/events/colchester](http://www.fenwick.co.uk/events/colchester)
**How much is a ticket to see Santa in Colchester?** Children’s and Adult tickets are each priced at £7.50 per person.
**Can I book by phone?** You can only book online at [www.fenwick.co.uk/events/colchester](http://www.fenwick.co.uk/events/colchester)
**I don’t shop online - can I book in store?** No. Bookings can only be made online at [www.fenwick.co.uk/events/colchester](http://www.fenwick.co.uk/events/colchester)
**How can I pay for my tickets?** You can pay online with credit or debit card, please print out your tickets and bring them along with you or have the email ready to view on your smartphone together with another form of ID.
**Do you charge a transaction or booking fee?** Both transaction and booking fees are included in the ticket price.
**Do you have prices for concessions?** Due to the nature of the event, we will not be offering concession discount.
**Can I purchase a family ticket?** Family tickets are not available.
**How many tickets can I buy?** You can purchase a maximum of 6 tickets at once.
**Do children under 2 need to pay for Santa?** Children under 2 go free but all other children and adults will require a ticket.
**Can more than one adult attend?** Additional adults wishing to accompany children will be charged at £7.50.
**Where is it being held?** The exclusive experience will be held in our Children’s Department on the Lower Ground Floor.
**How long will Santa experience take?** We expect the whole experience will take approximately 30 minutes.
**I see there’s a Workshop Activity involved - do I get to keep what I make?** There will be a plate decorating activity included in the experience and children will be able to take home their decorated plates in a branded Santa plate box. Parents should be aware that care should be taken when using the ceramic marker pens to decorate the plates. A plastic apron will be provided; however Fenwick cannot be held liable for any damage to clothing or accessories whilst undertaking this activity.
**Is the Santa experience suitable for people with limited mobility?** Yes, the experience is fully accessible.
**What age is Santa suitable for?** We recommend the experience for ages 2 years and above, however younger children are welcome at parents’ discretion.
**Do I have to arrive early for my slot?** There is not a large amount of waiting space, so please try to arrive promptly but not too early. 5 minutes before your scheduled time is plenty.
**What happens if I am late for my booking time?** We will do our best to accommodate you if you are late, but we cannot guarantee that we will be able to fit you in to ensure we are fair to all bookings. Please arrive promptly.
**Where do I find Santa?** Head to the Lower Ground Floor, where you will see the ‘Arrival Point’ and be greeted by one of our Elves where tickets are checked prior to the experience, the event ends with a friendly goodbye from one of Santa’s Elves.
**Help! I have lost my ticket!** Don’t panic. Our tickets are all emailed to you, so check your inbox again, and if not, please visit [https://www.ticketsource.co.uk/help](https://www.ticketsource.co.uk/help) where you can follow the instructions to have your tickets resent to you.
**What if I can't print my tickets?** As long as you have your email confirmation with the booking reference to hand, then you will be able to show your booking via your phone.
**Is there somewhere to store my buggy?** Yes, we do have buggy storage for Santa, however they are left at the owner’s risk.
**Can I bring my dog?** Due to Santa’s Grotto taking place in an enclosed area, the experience is accessible to Assistance Dogs only, however, dogs are welcome elsewhere in the store.
**Will there be bag searches?** This is subject to the Fenwick team discretion.
**Where can I park?** There is an NCP car park directly adjacent to the store on Nunn’s Road. This provides access at the lower ground level of the store and the Children’s department.
**Do you have disabled parking?** Disabled parking is available at the Nunn’s Road Car Park.
**Do all children under 14 need to be accompanied by an adult?** Yes, our minimum unaccompanied age for Santa is 14.
**Is there a cloakroom for me to store my belongings and shopping during the Santa experience?** Unfortunately, we do not have space for you to store any belongings or shopping, so please bear this in mind on the day.
**Will you have a photographer in with Santa?** We won’t have an official photographer, however one of our elves will be happy to take your picture with your own camera or phone, so make sure you bring one along!
**Is there a hashtag for the event if I want to post on social media?** Yes. It is #christmasatfenwick if you would like to tag the experience.
**What if I need to cancel my ticket? Can I get a refund or exchange?** Unfortunately, we can’t offer exchanges due to the nature of booking the event. Tickets are refundable, please request this via the link in your confirmation email or contact us at [firstname.lastname@example.org](mailto:email@example.com). If you want to visit on a different date then you would need to rebook again via Ticketsource, selecting any available slot.
**Can I make a booking for my school?** School bookings are not available.
**Are there planned Restaurant experiences in Store this year?** CARLUCCIO'S on level 2 will be offering the following
* Santa’s Breakfast Club experience on Sat 5th Dec and Sat 12th Dec.
* Santa’s Supper Club experience on Weds 16th Dec.
* Santa Sunday on Sun 6th Dec and 13th Dec.
**What does the ticket price for Santa’s Breakfast Club/Santa’s Supper Club include?**
Santa’s Breakfast Club includes a full breakfast, a visit by the elves to your table and entertainment for the children while they eat. The elves will then escort each party at their allotted time to enjoy the Santa’s Grotto experience. The ticket price for this will be priced at £25 per person.
Santa’s Supper Club includes a two course Christmas meal, a visit by the elves to your table and entertainment for the children while they eat. The elves will then escort each party at their allotted time to enjoy the full Santa’s Grotto experience. The ticket price for this will be £30 per person.
This year we will also be offering a new event; Santa Sunday. Enjoy a terrific two-course roast dinner supper at Rudolph’s Restaurant, before ascending to our rooftop wonderland where festive magic, mischievous elves - and Santa himself - await. The ticket price for this will be £30 per person.
Tickets will be released at the same time as the tickets for Santa’s Grotto.