Questions Answered

What are your opening times?

Monday: 10.00am - 7.00pm
10.00am - 7.00pm
10.00am - 7.00pm
Thursday: 10.00am - 8.00pm
10.00am - 7.00pm
10.00am - 7.00pm
12.00 noon - 6.00pm

What is your postal/email address?

Fenwick Bond Street
63 New Bond Street

[email protected]

How do I apply for a Fenwick Store Card?

Visit Customer Services on the third floor, bringing with you two forms of identification, e.g. a valid passport and a credit card. It will take approximately two weeks to process your application.  Click here for more information.

Do you sell gift cards/vouchers?

Yes. Fenwick Gift Cards can be purchased from Customer Services on the third floor. Gift Cards are available from £1 upwards. 
Click here for more information.

How do I obtain a VAT refund?

Providing you live outside the EU and are planning to take your purchases out of the EU within three months, visit Customer Services on the third floor to fill in a VAT form. You’ll need to spend a total of £50 or more to qualify for a VAT refund. The form must be completed in store and not at Customs. On leaving the UK you must be prepared to show Customs your purchases. They will validate your form, your refund will be issued either in cash (up to the value of £1400) or directly onto your card or into your bank. A fee is chargeable by the VAT refund service provider.

What is your returns/refund policy?

Return the item unused, with the receipt, to the department within 14 days from date of purchase (7 days for Sale stock) for a full refund. If you are unable to return the item in person, please send the item with the receipt and a covering letter including a daytime contact number. We would recommend you return it using a recorded delivery method to safeguard against items lost in transit. We will refund your original tender, if you paid in cash we will send you a cheque.

Is there somewhere to eat/drink store? 

Yes. Click here for more details.

Do you offer a personal shopping service?

Yes. Click here for details of our store services.

Do you offer beauty treatments in store?

Click here for details of spa services.

Can you add me to your mailing list?

Of course. Please Click here to subscribe.

Where is lost property? 

If an item is found in store it will be passed to Security for safe storage. Either call the main switchboard on 020 7629 9161 and ask for Security/Lost Property or, if in store, ask a member of staff to contact Security.

Do you have any job vacancies?

Click here for Careers information.