Questions Answered

What are your opening times?

Monday: 9.00am - 8.00pm
Tuesday: 9.00am - 8.00pm
Wednesday: 9.00am - 8.00pm
Thursday: 9.00am - 8.00pm
Friday: 9.00am - 8.00pm
Saturday: 9.00 am - 8.00 pm
Sunday: 11.00am - 5.00 pm (browsing only 10:30am to 11:00am)

What is your postal/email address?

The Lexicon
RG12 1BD

[email protected]

How do I get to the store?

We are within the Lexicon in the centre of Bracknell.

Can I park nearby?

There are two main car parks nearby – Princess Square and High Street car park.

Is there somewhere to eat/drink in store?

Yes. Click here for more details.

How do I apply for a store card?

Visit Customer Services on the second floor, bringing with you two forms of identification, e.g. a driving licence or utility bill. It will take approximately two weeks to process your application. Contact Customer Services on 020 8546 1001. Click here for more information.

Can I get interest free credit?

We offer interest free credit (0% APR) on selected items. For example, 12 months on purchases of £1,000 or more, 24 months on purchases £2,000 or over and 36 months on purchases of £4,000 or more. We now also offer a Fenwick Four Payment Plan of 4 months interest fee payment on purchases of £200 or over. Please check in-store for our latest options. Written quotations available on request. Terms and conditions apply.

Do you sell gift cards/vouchers?

Gift cards can be purchased from Customer Services.

What is your returns/refunds policy?

We will be pleased to refund/exchange full price items within 28 days of purchase, reduced items within 7 days, providing they are in original condition and returned with this receipt.

What if an item is faulty or needs repairing?

Products returned to the store within 28 days with your proof of purchase and the original packaging will be refunded in full. All other products will be subject to the manufacturer's warranty. Please return your purchase to the store, together with your receipt, and we will arrange repairs. The Fenwick group cannot be held liable for any loss of time or earnings in the event of a faulty product.

How do I obtain a VAT refund?

Fenwick offers Tax Free Shopping for customers who live outside the EU. Simply bring your receipts to Customer Services on the second floor to request a VAT claim form. For more information call 020 8546 1001.

Terms and Conditions:

  • The total minimum spend is £30.00
  • The goods must leave the country within three months from the end of the current month
  • Some departments may be excluded from this offer - food and wine, stationary, books, children's clothing and shoes for children under 12 years of age.

Where do you deliver?

We can deliver to most destinations within the UK. Ask any department for details of our delivery service.

What facilities do you have for the disabled?

Wheelchair access is available through all floors of the shop via lift access and direct access to the car park. Disabled toilet facilities and fitting rooms are located on both levels one and level two.

Do you have baby changing facilities?

Yes, our baby changing facilities are on the second floor.

Can you add me to your mailing list?

Of course. Please click here to subscribe.

Do you offer a personal shopping service?

Yes. Click here for details of our store services.

Do you offer beauty treatments in store?

Yes. Click here for details of our spa services.

Do you offer student discounts?

There is a 10% discount on selected departments, by showing a valid NUS card when making a purchase. For participating departments, please ask in store.

Do you make alterations?

We will be happy to provide an alteration for any item bought in the store. There is a small charge for this service.

Where is lost property?

You can find lost property at Customer Services on the second floor.

Do you have any job vacancies?

Click here for careers information

How do I make a complaint?

Please speak directly to the department of concern and they will be happy to help. If for any reason you remain dissatisfied, contact Customer Services on the second floor or call 020 8546 1001.

Fenwick Four Month Payment Plan

Spending £200 or more? Take advantage of our 4 month interest free payment plan*. For a purchase of £200 in Fenwick Bracknell you pay only £50 today, followed by a further 3 payments of £50 (Total payable £200.)
Minimum item value on participating departments. Exclusions apply.

*0% APR, subject to status and approval to UK residents aged 18 or over. Terms and conditions apply. Please ask for details. Credit is provided by Fenwick Limited.