Delivery option Delivery Times Order by Price
Standard Monday-Friday 3-5 working days 8am-8pm Anytime £3.50 or FREE over £25
Next Day Monday-Friday 8am-8pm 2pm £6.00
CollectPlus Monday-Friday 3-5 working days Anytime £3.50

We currently don’t offer international delivery, and can only deliver to addresses to within the UK. We also do not currently deliver to Jersey and Guernsey or BFPO addresses. For delivery to the Scottish Highlands, Western Isles, Shetland Islands, Orkney, Isle of Wight and the Isle of Man – please allow an extra five days for standard delivery.

Poor weather conditions could affect delivery times.

If you’re ordering multiple items, these could arrive on different days or from different couriers. But don’t worry, you’ll only be charged one delivery fee.

Please contact our Customer Service team who will be happy to help - you can call us during hours of service on 0800 783 1783 or email and we will get back to you as quickly as possible.

Visit to find your nearest CollectPlus location. When your order is ready to collect you will receive an email with a unique barcode. Bring this with you, along with a form of ID.

You order will be held for 10 days, if you’re unable to collect it within this time, your purchase will be returned to Fenwick and a refund will be issued within 14 days of it being received back at Fenwick.

If you have any issues with your CollectPlus order please contact our Customer Service team who will be able to help.

CollectPlus will not be an option for large or heavy items – and these items will need to be ordered through our standard delivery routes.

For further information, and queries about your CollectPlus order please visit our CollectPlus FAQs page.

We do not currently offer same day delivery.

We do not currently have a click and collect service, but we are planning to introduce this soon.

You can leave delivery instructions with our delivery partner DPD, once your order has been despatched.

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