|Delivery option||Will be delivered||Order by||Price|
|Standard||Monday-Friday; 5 working days; 8am-8pm||Anytime||£3.50 or FREE over £25|
DPD continues to implement new plans in response to the Coronavirus situation in the UK following advice issued by HM Government.
With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.
With this new process, you will still get your full track and trace functionality, giving you complete visibility of all your parcels. This now forms our proof of delivery process for all deliveries until further notice.
DPD will contact you with a delivery date and time, this also provides the option to change your delivery address or confirm a safe place. They will attempt delivery twice before returning the parcel to us.
Refused/Failed deliveries will be returned to us and a refund will be processed. A new order will need to be placed.
We currently don’t offer international delivery, and can only deliver to addresses within the UK. We also do not currently deliver to BFPO addresses. For delivery to the Scottish Highlands, Channel Islands, Western Isles, Shetland Islands, Orkney, Isle of Wight and the Isle of Man – please allow an extra five days for standard delivery - Next Day Delivery is not available for these addresses.
Poor weather conditions could affect delivery times.
If you’re ordering multiple items, these could arrive on different days or from different couriers. But don’t worry, you’ll only be charged one delivery fee.
We do not currently offer same day delivery.
During the current climate, we have ensured that we can carry out home deliveries safely. Working with our delivery specialists, we are currently offering a home delivery to the room of your choice. They will be provided with PPE and hand sanitiser whilst regular cleaning of the vans and equipment will be carried out.
To ensure that deliveries are entirely non-contact, we ask that one hour before the scheduled delivery time customers open windows in the room where the order will be placed and along the access route to the room. We also request that you either stand outside your home while our delivery specialists are inside or maintain at least a 2-metre distance from each member of the delivery team.
Most importantly, we ask that you confirm that neither you nor anyone in your household has any of the symptoms of COVID-19 listed on the NHS website.
If you prefer, we can deliver your order to your doorstep instead. In this case, it's likely that your order will require two people to lift and carry it into your home along with some self-assembly and disposal of packaging.
Please note that we will not be able to collect or dispose of old, unwanted furniture.
Applicable from purchases made in-store from: Brent Cross, Canterbury, Colchester, Kingston and Newcastle.