Placing an Order

We are delighted to announce that Fenwick now offers online shopping to its customers. From our first store in 1882, Fenwick now boasts over 50,000 products online and growing. You can search using the search bar, or use the department navigation to see what we have on our virtual shelves. If you can’t find what you’re looking for, contact our Customer Service team, and do please keep checking back as we are adding more and more products every week.

Setting up an account with us, means that you can check on your orders and access your details whenever you want. But if that isn’t quite right for you, then we offer guest checkout, or you can checkout using your Gmail or Facebook account. If you’re a Paypal user you can take advantage of our express checkout options.

You can pay at Fenwick.co.uk using PayPal, Mastercard, Visa, American Express, Delta cards, Klarna Pay Later and Klarna Pay in 3 Instalments.

Fenwick gift cards can be redeemed online and in all stores, including Bentalls Kingston.

If you set up or sign in using your Fenwick account then you can check your order at any time in the ‘My Orders’ section onsite. If you use express, guest, or social sign in checkouts then you will not be able to look up your orders. But you will receive emails from Fenwick on the status of your order, and once your order is despatched we will send you a tracking link.

Your order will arrive in a fully recyclable box, you won’t find the Fenwick logo on the outside of your box as we want to make sure it stays nice and secure, but inside you’ll be treated to the Fenwick branding, your products will be wrapped in Fenwick designed tissue paper and fully recyclable padding for fragile items. Your despatch note, and free returns label will also be included in your parcel.

If the order has already been sent to our packing team, or out to our courier it might not be possible to cancel it. But please note we offer free returns, so you can post it straight back to us.

To contact Customer Service please use our Contact Us form, which can be found here.

Or you can call us on 0800 783 1783 Mon-Fri 9-5.30pm.

To reset your password go to the Sign In page, and click the ‘Forgot your password?’ link. If you are still experiencing issues contact Customer Services by using our Contact Us form, which can be found here.

Or you can call us on 0800 783 1783 Mon-Fri 9-5.30pm.

Sorry to hear that. Please call our Customer Service team on 0800 783 1783.

We do not currently offer the option to reserve items.

All orders need to be placed via the website.

Our apologies. Please call our Customer Service team on 0800 783 1783.

Our apologies. Please call our Customer Service team on 0800 783 1783.

We do not currently offer a gift wrapping service for items purchased online however, all items are well packaged and wrapped in Fenwick tissue paper.

Not at the moment. However, are looking into this as an option for the future.

You should receive an email once your order has been despatched. If you have not received this, please call our Customer Service team on 0800 783 1783.

Not at the moment. However, are looking into this as an option for the future.

If you haven’t received your order confirmation email, your order may not have gone through successfully. Please contact Customer Service by using our Contact Us form, which can be found here. Or you can call us on 0800 783 1783 Mon-Fri 9-5.30pm and we will look in to this for you straight away.

As soon as your order has been despatched you will receive a Shipping Confirmation email with your DPD tracking number, so you can keep track of your delivery.

You can track the progress of your order by clicking on the ‘TRACK YOUR ORDER’ link in you shipping confirmation email.

All orders are processed and despatched from London, UK.

If you are having problems tracking your order, please contact us by using our Contact Us form, which can be found here.Or you can call us on 0800 783 1783 Mon-Fri 9-5.30pm and we will be happy to help.

All transactions are currently charged in British Pounds sterling (£)

3-5 working days depending on your card provider.

We are unable to exchange items online at present.

Yes, when you’re checking out you can select a different delivery address to your billing address.