At Fenwick, we are committed to protecting our customer's privacy and the personal data which you entrust to us. Please take the time to review this privacy statement which explains the types of information we collect and how we use it, and your data protection rights. Fenwick Limited (“Fenwick”, “we” or “us”) is the data controller of the personal data collected by Fenwick: (1) via or in connection with Fenwick.co.uk; and (2) when you visit our stores.
We collect personal data from you when you provide it to us directly (including when you visit our stores) and through your use of Fenwick.co.uk. This information includes:
We may also collect information about the device you use to access Fenwick.co.uk.
Depending on how you use Fenwick.co.uk, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
We may combine information you give us in-store in with the information collected via Fenwick.co.uk and information provided when you purchase a Fenwick gift card from our third party supplier, for the purposes of better understanding our customer relationships and to improve our marketing.
We rely on the following legal basis, under data protection law, to process your personal data:
Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order and, where you have a requested a digital receipt, we use your email address to send you the receipt);
Because we have obtained your consent (e.g. where you contact us with a query, where you making a booking with us, or if you consent to receive marketing from us); and
Because it is in our legitimate interests as a retailer to maintain and promote our services (e.g. we use information about you to tailor your view of Fenwick.co.uk, to make it more interesting and relevant in respect of the products and offers on view). We are always seeking to understand more about our customers in order to offer the most relevant content and customer experience.
If you no longer want to receive marketing communications from Fenwick, you can change your preferences at any time by contacting Customer Service on our Contact Us form, which can be found here, or by calling us on 0800 783 1783 Mon-Fri 9-5.30pm. You can also click on the ‘unsubscribe’ link in any email. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery information, and information about your legal rights).
You may also see advertisements for Fenwick on third party websites. These adverts may be tailored to you using cookies or other similar tracking technologies (which track your web activity, so enable us to serve adverts to customers who have visited Fenwick.co.uk). Where you see an advert on social media, this may because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored advertising, you can change your cookie and privacy settings on your browser and on these third party websites.
We share our customers’ personal data with third parties in the following circumstances:
We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses and the EU-US Privacy Shield. Please contact us if you would like more information about these safeguards.
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us (e.g. where you have made a purchase with us), we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (e.g. if you have made a complaint about an item) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
Fenwick.co.uk is not intended for, and should not be used by, children under the age of 16. We do not knowingly collect personal data from children under 16.
Fenwick.co.uk may contain links to websites operated by third parties. If you click on these links, you will leave Fenwick.co.uk, and your personal data will be processed in accordance with the privacy practices of the operators of those websites. The presence of such links to third party websites do not constitute any endorsement, sponsorship or recommendation by Fenwick. You should always read the privacy policies of these websites.
You have certain rights in respect of your personal data, including the right to access, correct and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
Fenwick will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact the UK Information Commissioner’s Office.
Kingston upon Thames
Last updated 19/02/18