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At Fenwick, we are committed to protecting our customer's privacy and the personal data which you entrust to us. Please take the time to review this privacy statement which explains the types of information we collect and how we use it, and your data protection rights. Fenwick Limited (“Fenwick”, “we” or “us”) is the data controller of the personal data collected by Fenwick: (1) via or in connection with Fenwick.co.uk; and (2) when you visit our stores.
We collect personal data from you when you provide it to us directly (including when you visit our stores) and through your use of Fenwick.co.uk. This information includes:
We may also collect information about the device you use to access Fenwick.co.uk.
Depending on how you use Fenwick.co.uk, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
We may combine information you give us in-store in with the information collected via Fenwick.co.uk and information provided when you purchase a Fenwick gift card from our third party supplier, for the purposes of better understanding our customer relationships and to improve our marketing.
We rely on the following legal basis, under data protection law, to process your personal data:
Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order and, where you have a requested a digital receipt, we use your email address to send you the receipt);
Because we have obtained your consent (e.g. where you contact us with a query, where you making a booking with us, or if you consent to receive marketing from us); and
Because it is in our legitimate interests as a retailer to maintain and promote our services (e.g. we use information about you to tailor your view of Fenwick.co.uk, to make it more interesting and relevant in respect of the products and offers on view). We are always seeking to understand more about our customers in order to offer the most relevant content and customer experience.
Fenwick would like to keep in touch with you and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone, SMS or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity (including purchases you make in-store), and other information we hold about you. We use cookies and other similar tracking technologies when you use Fenwick.co.uk to enable some of this personalisation (e.g. to follow up with you about an item you have viewed on Fenwick.co.uk).
If you no longer want to receive marketing communications from Fenwick, you can change your preferences at any time by contacting Customer Service on our Contact Us form, which can be found here, or by calling us on 0800 783 1783 Mon-Fri 9-5.30pm. You can also click on the ‘unsubscribe’ link in any email. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery information, and information about your legal rights).
You may also see advertisements for Fenwick on third party websites. These adverts may be tailored to you using cookies or other similar tracking technologies (which track your web activity, so enable us to serve adverts to customers who have visited Fenwick.co.uk). Where you see an advert on social media, this may because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored advertising, you can change your cookie and privacy settings on your browser and on these third party websites.
We share our customers’ personal data with third parties in the following circumstances:
We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses and the EU-US Privacy Shield. Please contact us if you would like more information about these safeguards.
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us (e.g. where you have made a purchase with us), we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (e.g. if you have made a complaint about an item) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
Fenwick.co.uk is not intended for, and should not be used by, children under the age of 16. We do not knowingly collect personal data from children under 16.
We use cookies and other similar tracking technologies to provide certain functionality to Fenwick.co.uk, to understand and measure its performance, and to deliver targeted advertising. Please click here to see our Cookie Policy for further information about the cookies we use and how to amend your cookie settings.
Fenwick.co.uk may contain links to websites operated by third parties. If you click on these links, you will leave Fenwick.co.uk, and your personal data will be processed in accordance with the privacy practices of the operators of those websites. The presence of such links to third party websites do not constitute any endorsement, sponsorship or recommendation by Fenwick. You should always read the privacy policies of these websites.
Various third parties (e.g. third party brands or retailers) operate concessions in our stores. These third parties may collect your personal data for their own purposes (e.g. if you wish to join their mailing list). This personal data will be processed in accordance with the privacy practices of the relevant third party, so you should always make sure that you understand the privacy practices of that third party and ask for details of their privacy policy. The presence of any concession operated by a third party in any of our stores does not constitute any endorsement, sponsorship or recommendation by Fenwick of that third party or their privacy practices.
You have certain rights in respect of your personal data, including the right to access, correct and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
Fenwick will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact the UK Information Commissioner’s Office.
If you decide to take advantage of Klarna’s payment options, Fenwick will pass onto Klarna the personal information you provided to us including contact and billing plus order details. This is in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Fenwick will then redirect you to Klarna’s website where your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy and general information on Klarna you can find here
Fenwick will only disclose such personal information to any third party as is necessary to enable them to carry out the function or purpose for which it is disclosed.
If you have any queries on any aspect of our Privacy Policy, please contact us by using our Contact Us form, which can be found here, or by calling us on 0800 783 1783 Mon-Fri 9-5.30pm. Alternatively you can contact us by post at:
Customer Service
3rd Floor
Fenwick LTD
Wood Street
Kingston upon Thames
KT1 1TX
Last updated 19/02/18