Returns & Refunds
Fenwick will honour the standard returns period for any items bought within the last 28 days (since Friday 21st February 2020) once our stores re-open at a later date. This means that if you have an item you want to return and bought it on or after Friday 21st February, but have not been able to get to your local store before they closed today (Thursday 19th March 2020), we will still accept the item once we re-open, for a period of 28 days. All other usual terms and conditions apply.
Please note, online orders cannot be returned to store. These can be posted back to us using the free returns label included in your parcel.
Changed your mind? Not quite right? Don’t worry, we understand. You can return your online purchase for FREE up to 28 days from delivery.
If returning an item, please ensure that it is in its original packaging, all tags and labels are still attached, and the item is in a resalable condition.
Due to hygiene, safety or security reasons certain items, unless faulty, cannot be returned. These include food and drink, all perishable items, hair accessories, ladies briefs, men's underwear, swimwear (if the hygiene strip has been removed), pierced jewellery, cosmetics that are not in original packaging or have been used, and personalised products. We are also unable to currently offer exchanges on items bought online.
How to Return
Royal Mail
- Fill out the reason code on the front of your despatch note
- Add to your parcel and safely seal your parcel using the self-adhesive strip
- Affix the Royal Mail peel off pre-paid returns label – found on your despatch note, to the front of your parcel
- Take your parcel to your local Post Office, we recommend getting a proof of postage and keeping this until your refund has been processed.
Garden Furniture & Accessory Returns
If you would like to request a return, or discuss your garden furniture order with us, please contact our Customer Service team using the online form, which can be found here.