Due to incredibly high demand for tickets, this year, we are running a pre-registration process to access the Santa on the Roof ticket sale. Please note, pre-registration will be open to MyFenwick Loyalty members only. If you haven't already, sign up to MyFenwick Loyalty here to receive your exclusive pre-registration link to be in with a chance to access the Santa on the Roof ticket sale. Pre-registration does not guarantee access to the sale or to tickets.

Key Dates:   

• Pre-Registration Opens to MyFenwick members: 10am, Monday 22nd September   
• Pre-Registration Closes: 11:59pm, Monday 29th September   
• Successful Applicants Notified: Wednesday 1st October 
• Ticket Sale Opens to Successful Applicants only: 10am, Wednesday 8th October 

How it works:   

1. Join MyFenwick: Sign up to MyFenwick Loyalty online or in store (if you are already signed up – skip this step)  
2. Pre-Registration: MyFenwick Loyalty members will be sent a personal link via email to register. Complete the registration form with your details upon receiving. You’ll receive an email confirming your submission. Only one entry per email address is allowed.   
3. Authentication: Click the link in your confirmation email to authenticate your registration.   
4. Selection: A limited number of registrants will be randomly selected by a third party to access the ticket sale. Successful applicants will receive a unique purchase link via email.  

Important notes:   

• You must be signed up to MyFenwick Loyalty to pre-register for Santa on the Roof. 
• Pre-registration does not guarantee access to tickets.   
• Tickets will be sold on a first-come, first-served basis.   
• Customers not selected will be placed on a waiting list and may be invited to purchase tickets if additional slots become available.  

To ensure you don’t miss any updates, please add emails@emails.fenwick.co.uk to your contacts.   

Ticket details:   

• Adult and children’s tickets: £25 each.   
• Children under 2: Free.   
• Maximum group size: 6 guests (excluding under 2s).   
• Experience duration: 45 minutes to 1 hour.   
• Dietary requirements or special requests can be noted during booking. 

 

A limited number of successful applicants will receive an email from Wednesday 1st October informing them they have been selected at random to access the ticket sale. This email will include a unique purchase link, and successful applicants will be able to purchase tickets via that link from 10am, Wednesday 8th October.  

 From 10am on Wednesday 8th October, timeslots will be available on a first-come, first-served basis for the following 24 hours to those granted access to the sale.    

Customers who haven’t been successful in the initial selection will be placed on a waiting list and may receive an invitation to access the ticket sale if any tickets become available following the ticket sale on 8 October. Being placed on the waiting list does not guarantee access to the sale or to tickets.  

To ensure you receive all communications make sure you add emails@emails.fenwick.co.uk, customerservice@fenwick.co.uk and no-reply@ticketsource.co.uk to your contacts and safe sender lists. 

This is in response to customer feedback. We are anticipating high demand for Santa on the Roof and want to ensure a fair booking process.

Pre-registration will be open from 10am, Monday 22nd September until 11:59pm, Monday 29th September.

A limited number of MyFenwick Loyalty members who complete the pre-registration process will be randomly selected to gain access to the ticket sale on the 8October.

Successful applicants will receive an email onWednesday 1st Octoberinforming them they have been randomly selected to access the ticket sale.

Customers who haven’t been successful in the initial selection will be placed on a waiting list and may receive an invitation if any further tickets become available. Being placed on the waiting list does not guarantee access to the sale or to tickets.

You will receive an email on Wednesday 1st October including a unique link to be able to access the ticket sale via that link from 10am, Wednesday 8th October. Timeslots will be available on a first-come, first-served basis for the following 24 hours to those granted access to the sale.

If you are successful following your registration you can only book online via the pre-registration link you will have received via email.

No, if you are successful following your registration bookings can only be made online via the pre-registration link you will have received via email.

You can pay online by debit or credit card.

The ticket price is £25 per person.

Family tickets – for up to 6 people in one timeslot – are available and priced at £120 for the whole group of 6. This can be made up of a mix of family and friends if you wish.

You can purchase a maximum of 6 tickets for one slot.

Children under 2 go free but must be counted in the maximum number of 6 people per slot.

Visiting Santa is part of the rooftop journey – to visit Santa, you will need to buy a ticket for Santa on the Roof.

Both transaction and booking fees are included in the ticket price.

Due to the nature of the event, we are not offering any concession discounts.

The exclusive experience takes place on our rooftop on the 5th Floor at Fenwick Newcastle

While most of the experience takes place under a cover, there are outdoor sections so please make sure you dress appropriately for the weather.

The whole experience will last approximately 45 minutes to 1 hour.

Yes, the experience is fully accessible. 

Most of the experience takes place under a cover and umbrellas will be provided for the outdoors part. However, please ensure you dress appropriately for the weather.

We recommend the experience for ages 2 years and above. Younger children are welcome at their parents’ discretion.

Please arrive on time and no earlier than 5 minutes before your scheduled slot.

We will do our best to accommodate you if you are late. However, we cannot guarantee access to the experience so please arrive promptly.

Head to the Third Floor, where you will see the Arrival Point and be greeted by our Head Elf.

Our tickets are all emailed to you, so check your inbox again. If you still can’t find it, please visit https://www.ticketsource.co.uk/help and follow the instructions to have your tickets resent to you.

You don’t need to have your tickets printed – your digital email confirmation with the booking reference suffices. 

Yes, we do have buggy storage. However, buggies are left at your own risk.

Our Santa experiences are only accessible to Assistance Dogs.

There may be bag searches, subject to the Fenwick team’s discretion. 

Yes. 

Unfortunately, we don’t have space for you to store any belongings or shopping, so please bear this in mind on the day.

There won’t be an official photographer. However, one of our elves will be happy to take your picture with your own camera or phone – make sure you bring one along.

Yes, we encourage you to capture the experience. There are lots of great photo moments on the rooftop, so be sure to bring your camera. 

Yes, use #FenwickChristmas to tag the experience.

Unfortunately, we don’t offer exchanges due to the nature of the event. Tickets are refundable; please request this via the link in your confirmation email or contact us at customerservice@fenwick.co.uk. If you want to visit on a different date, you will need to book again via TicketSource.

Please bring along a card with your name on it, e.g. a bank card.

School bookings are not available.