Terms & Conditions

Participating stores: Brent Cross, Canterbury, Colchester, Kingston, Newcastle. Interest free credit. 12 months. 0% APR representative. Minimum £500 spend on televisions, audio and electricals only. Credit provided subject to age and status, full terms and conditions apply. Ask a member of staff for further details. Fenwick, Limited is registered in England and Wales 00052411. Registered office: Fenwick, Limited Elswick Court, Northumberland Street, Newcastle-Upon-Tyne, NE99 1AR Fenwick, Limited acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Fenwick, Limited is authorised and regulated by the Financial Conduct Authority. Our registration number is 723014.

Online only - buy three biscuit tins from the Fenwick Food range for £20. Offer valid on Fenwick Blonde Chocolate Toffee Biscuits, Fenwick Dark Chocolate and Stem Ginger Biscuits, and Milk Chocolate and Caramel Biscuits (RRP £8 each).

From Monday 15th June until stocks last, buy any two selected Cartwright & Butler biscuits for £12. Selected products will be indicated on the product page. Exclusions apply; can not be combined with any other offers.

From Monday 15th June until stocks last, buy any three selected Drivers condiments for £10. Selected products will be indicated on the product page. Exclusions apply; can not be combined with any other offers.

Fuego At Home & Mason + Rye Afternoon Tea orders can be cancelled and a full refund given, providing 24 hours-notice has been given.

Customers running late for collection should telephone the customer collection telephone number (0191 2396646) and inform our team who will do their best to reschedule your collection time.

We will endeavour to accommodate any specific dietary requirements if highlighted at the point of order.

All mandated safety measures to be put in place from food preparation to pick up.

Fenwick At Home tapas and pizza kits, and Mason + Rye Afternoon Tea kits, are designed to be eaten on the same day, food should be consumed with 24 hours if you are unable to eat on the day of collection providing it has been refrigerated.

From Thursday 25th June 2020, receive one free Lick-A-Bubble Flavoured Bubbles 4 Pack with any toy purchase over £20. Available all in-stores (except Bond Street) and online. Free gifts are one per customer, whilst stocks last. Gift is out of stock if not added to bag and not valid if used with a discount promo code. If the gift does not add to shopping bag then it is out of stock. In certain circumstances where the gift may add to the basket at the time of ordering and then subsequently cancel when the warehouse goes to pick and despatch the item. The free gift offer is not valid if you try and use a discount promotional code at the same time and will be removed from shopping bag. Excludes nursery products.

The Charlotte Tilbury Pillow Talk virtual masterclass takes place on Friday 4th September 2020 at 6pm, and will last approximately and hour. A Zoom link to the virtual masterclass will be sent to you via email once you have purchased your ticket. The cost of the ticket (£20) is redeemable on fenwick.co.uk on Charlotte Tilbury product only, and is valid up to seven days after the event has ended. A redemption code with be sent to you once the masterclass has finished. The redemption code is non-transferable and limit to one per person, per order. The total amount of the redemption code (£20) must be used in one transaction.

From Saturday 8th August 2020, and until stocks last, receive one free Ultimate Cleansing Brush when you spend £85 or more on Dermalogica. Free gifts are one per customer and available online only. Gift is out of stock if not added to bag and not valid if used with a discount promo code. The Ultimate Cleansing Brush is a complimentary gift and cannot be returned or refunded. The brush colour comes in grey, purple and blue; the brush colour will be chosen for you at random.

Offer available when you purchase two or more Lancôme products, in a single transaction at Fenwick Lancôme counters and at Fenwick.co.uk from 27th August to 13th September 2020. This promotion cannot be used in conjunction with any other offer, discount, or promotion online or in-store and cannot be exchanged for any cash alternative. This promotion is limited to one per customer. Gift is out of stock if not added to bag and not valid if used with a discount promo code. It is a complimentary gift and cannot be returned or refunded. Gift comprises the following Lancôme products: Rose Sugar Scrub 100ml, Teint Idole Ultra Wear Foundation 5ml (complimentary shade matching available in store), Hypnôse Mascara 2ml, Genifique Serum 7ml, L’Absolu Gloss Rosy Plump 2ml, Rénergie Night Cream 15ml if you're purchasing online. When shopping in-store, receive a choice of either Absolue Soft Cream 15ml and Absolue Rich Cream 15ml or Renergie Ultra SPF Cream 15ml and Rénergie Night Cream 15ml, while stocks last. Bonus Gift: Eau Micellaire Confort 200ml, available with third Lancôme purchase in the same transaction. Choice of one gift per customer subject to availability, while stocks last.

Get a free Clinique beauty gift when purchasing two Clinique full-sized products; one to be skincare or foundation. Get a free Clinique Smart Custom-Repair Night Moisturiser 30ml when you purchase any third Clinique product. Available from Friday 11th September to Saturday 26th September 2020 online and in all Fenwick stores; whilst stocks last. Free gifts are one per customer. Gift is out of stock if not added to bag & NOT valid if used with a discount promo code. Free Gift promotions can be very popular and while we do our best to ensure that everyone receives the free gift, there can be instances where the gift contents may be substituted and/or when we run out and therefore are unable to fulfil the free gift offer. If the gift does not add to shopping bag then it is out of stock. In certain circumstances where the gift may add to the basket at the time of ordering and then subsequently cancel when the warehouse goes to pick and despatch the item. The free gift offer is not valid if you try and use a discount promotional code at the same time and will be removed from shopping bag.

From Friday 11th September to Sunday 1st November 2020, take 20% off selected Samsonite 55cm cabin suitcases. Available online and in selected stores: Bracknell, Brent Cross, Canterbury, Colchester, Kingston, Newcastle, and Tunbridge Wells. Exclusions apply. Fenwick reserves the right to end the promo at any given time.

The entrants will have a chance to win the Lora Carryall Wildflower Print bag from COACH exclusive to Fenwick featured in the post picture. All you need to do to win is to comment on Fenwick’s Facebook competition post. For full terms and conditions please see below: 1. This prize draw is open to residents of the UK, the Channel Islands and the Isle of Man aged 18 years or over. 2. Details of how to enter form part of the terms and conditions. It is a condition of entry that all rules are accepted as final and that the competitor agrees to abide by these rules. The decision of the judges is final and no correspondence will be entered into. The Promoter reserves the right to modify the Promotion at any time without prior notice. 3. Entries must be submitted via comment on the Facebook competition post between 19/09/2020 and 22/09/2020. Late, incomplete or corrupt entries, or entries sent through agencies and third parties, will not be accepted. 4. One winner will be drawn at random from valid entries received by 23/09/2020. 5. The winner will be contacted by telephone or email within five working days of the closing date of the prize draw by Fenwick and are required to confirm acceptance within 7 days of notification. Should the Promoter be unable to contact a winner, or should a winner be unable to confirm their acceptance of the prize, the Promoter reserves the right to award the prize to an alternative winner, drawn in accordance with these terms and conditions. The Promoter may ask the winner to provide proof of age and/or country of residence. 6. The winner will be sent by post the handbag as featured on the picture of the Facebook post. 7. All elements of the prize are subject to availability, non transferable, non extendable and there are no cash alternatives. It cannot be sold or given to an alternative party. 8. Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of the Promoter and accordingly the Promoter may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to the Promoter as a result thereof. 9. The entrants’ personal data will be processed in accordance with Fenwick’s privacy policy at www.fenwick.co.uk for the purposes of operating the competition only. Fenwick will not retain any personal data, nor will we use it for marketing purposes.

Friday 18th September – Monday 21st September 2020, Fenwick email subscribers can get 10% off the below full-price womenswear brands when they shop online. To activate the discount online please click the link in your email. Prices online will be matched in-store where the included products are available. Please note that this promotion only applies to the following brands, and does not include accessories or sale/discounted products. Included brands: Cefinn, Eileen Fisher, Goat, Marella, MaxMara Studio, Weekend MaxMara, Piazza Sempione, PS Paul Smith, 120% Lino, Baum & Pferdgarten, Eudon Choi, Gestuz, MSGM, Olivia Rubin, Pleats Please Issey Miyake, Red Valentino, Rejina Pyo, See By Chloe, Seren, Sportmax, Sportmax Code, Theory, Vanessa Bruno, Victoria Victoria Beckham.

1. By entering the competition, you are deemed to have agreed these Terms and Conditions. We reserve the right to refuse entry or to refuse to award any prize to anyone in breach of these Terms and Conditions. 2. The Baby Event Prize Draw Competition 1 is open to residents of England, Scotland and Wales aged 18 and over, except for employees of Fenwick Limited (“us”, “we”, “our”) or its group companies, any of their family members or anyone associated with the administration of the competition. The competition is running in our Newcastle, Bentalls Kingston and Brent Cross stores only. 3. No purchase is necessary. 4. To enter the competition, a member of staff will fill in your details on the entry form at the till point in store and enter into a secure and locked box. This is the necessary process to ensure health and safety. Please note any personal data will be used for competition and prize purposes only and destroyed after it is no longer required. 5. Only one entry per participant. You are responsible for the cost (if any) of sending your entry to us. 6. We accept no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by us. 7. The competition opens on Thursday 1 October at 9am and closes at 5pm on Sunday 1 November 2020. Winners will be notified via email by Tuesday 10 November 2020. Entries received outside the detailed time period for the stores will not be accepted. 8. There will be one (1) winner from each store (Newcastle, Bentalls Kingston and Brent Cross). There is one prize of pram and nursery goods worth over £200 available for each store. The prize goods are as listed below for each store:
Newcastle - SnuzSnuzpod Bundle worth £229 - includes Snuzpod 4, mattress protector, storage pocket, twin pack of sheets and Snuz Cloud
Bentalls Kingston - Snuz – Snuzpod Bundle worth £229 - includes Snuzpod 4, mattress protector, storage pocket, twin pack of sheets and Snuz Cloud
Brent Cross – Mamas & Papas – Mamas & Papas Ocarro Navy Stroller Bundle worth £699 - includes Carrycot, Car seat adapters, Cup holder, Changing Bag and Footmuff
9. We accept no responsibility for any costs associated with the prize that are not expressly included in the prize. 10. The winner[s] will be selected by way of a random draw of the valid entries by an individual who is independent from us and the competition entrants. Judges’ decisions are final and no correspondence will be entered into. 11. The winner[s] will be notified by email within ten days of the competition described in and, if applicable, given details of how to claim their prize. 12. The prize[s] will be available to collect from the Pram and Nursery departments of the relevant store for a period of fourteen days after they are notified of their win. Prizes not collected within this time will be forfeited. 13. If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited. 14. If a prize is forfeited, we shall be entitled to disqualify the winner and select another winner in accordance with the process described above. 15. We reserve the right to verify the eligibility of an entrant. We may require such information as we consider reasonably necessary for this purpose and a prize may be withheld unless and until we are satisfied as to the eligibility of the entrant. 16. The prize is non-exchangeable, non-transferable and not redeemable for cash or any other prize. 17. We reserve the right to substitute the prize with an alternative prize of equal or higher value if circumstances beyond our control makes it necessary for us to do so. 18. Personal data provided by you in connection with the Competition is collected, retained, used and distributed in order to process, and contact you about, your Competition entry and any prize you may win and to administer the Competition. For further details of how we may process your personal data, please see our privacy policy at https://www.fenwick.co.uk/privacy-policy/. 19. The winner’s surname and county will be made available upon request by emailing marketing@fenwick.co.uk. By participating in this competition entrants agree to having their surname and county being made available on request, unless they notify us of their objection to this by emailing marketing@fenwick.co.uk with their objection. 20. We accept no responsibility for any damage, loss, liability, injury, death or disappointment incurred or suffered by you as a result of entering the Competition or taking up any prize. We cannot be held responsible for third party products or services. We disclaim any liability for any damage to your or any other person's computer in connection with your participation in the Competition. However, nothing in these Terms and Conditions shall exclude our liability under law for fraud or fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability to the extent that we cannot exclude that liability by law. 21. We reserve the right at any time to time to cancel, suspend or modify the Competition with or without notice due to reasons outside our reasonable control. 22. Our decision in all matters relating to the Competition is final and no correspondence will be entered into. 23. We shall not be liable for any failure to comply with our obligations relating to this Competition where the failure is caused by something outside our reasonable control (including without limitation weather conditions, fire, flood, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or supervening legislation). 24. If any provisions of these Terms and Conditions are judged to be invalid, illegal or unenforceable, this shall not affect or impact the continuation in full force and effect the remainder of the provisions. 25. The Competition and these Terms and Conditions will be governed by English law and entrants to the Competition submit to the non-exclusive jurisdiction of the English courts. 26. Promoter: Fenwick Limited.

1. Offer available on all qualifying purchases made from 8 October 2020 until stock lasts. 2. Qualifying purchases: Offer can only be redeemed when the full qualifying amount is spent on beauty products in a single transaction either in store at your local Fenwick Beauty Hall or online at www.fenwick.co.uk. Some exclusions may apply. 3. Full qualifying amount: a single transaction spend of £125 after deduction of any applicable discount, loyalty, promotional codes or delivery charges. 4. This promotion cannot be used in conjunction with any other offer, discount or promotion either in store or online and cannot be exchanged for any cash alternative. 5. Gift card purchases do not qualify or contribute towards the minimum spend for any offer or free gift. 6. This promotion does not retrospectively apply to any previous customer purchases or orders either in store or online and is limited to one Beauty Bag per customer. 7. Visuals of the Beauty Bag and its contents are for information only and may not be to scale. Exact contents of free gift may vary depending on availability. 9. Fenwick reserves the right to remove or amend an offer during the promotional period without notice.

We will make every effort to supply the items shown, however in the event of supply difficulties, we reserve the right to substitute items with replacements of at least equal quality and value. Hampers will be presented in flat format to ensure safe transportation. Full allergen information is available upon request. Delivery is free with a spend of £50 or above within a 50 mile radius of our Newcastle store. Please enquire in store or via hampers@fenwick.co.uk for further details. For more information on the Elfmobile delivery service please follow the relevant link above.

Thursday 15th October – Sunday 25th October 2020, 30% off selected full price dresses – this promotion is available on Fenwick.co.uk and in all Fenwick stores. The discount will be automatically deducted at the checkout. Please note that this promotion only applies to the following brands, and does not include other clothing, accessories, delivery charges or sale/discounted products.

Included brands: Masai, Marella, Lauren, Maxmara Weekend, PS, Tommy Hilfiger, Esprit, Joseph Ribkoff, Tommy Jeans, Sahara, Barbour, Michael Michael Kors, Max & Co, Olsen, Stine Goya, Maxmara Studio, Soya Concept, THOUGHT, Part Two, Oska, Benetton, Levi's, Hugo Boss, Seasalt, HUGO, Piazza Sempione, Two Danes, Calvin Klein Jeans, Gershon Bram, Goat, Edward Achour, Great Plains, Oui, The Marc Jacobs, Sportmax, Penny Black, Munthe, Rails, Mama B, Calvin Klein, Needle And Thread, Free People, Momoni, Ganni, Polo Ralph Lauren, CREA CONCEPT, DKNY, Velvet, Guess, Rag & Bone, Rixo, Joules, Chiara Boni, APC, PESERICO, MM6, Amanda Wakeley, Fabienne Chapot, Y's, Gestuz, Vanessa Bruno, Armani, M Missoni, Gant, Edeline Lee, Boutique Moschino, Paige, Marina Rinaldi, Annette Gortz, Rejina Pyo, TORY BURCH, Gerry Weber, James Perse, Frame, Sportmax Code, Forever New, Marimekko, agnes b.

Qualifying amount can be spent in a single transaction or across multiple transactions throughout the Brent Cross store and all in store cafés and restaurants within a single day. Offer available from Monday 19th October to Monday 30th November 2020 (inclusive) whilst stocks last. All complimentary gifts are offered one per customer and can only be redeemed on the same day that the qualifying amount has been spent. Offer cannot be redeemed retrospectively. First come, first served – limited quantities (750 units) are available. Free Gift promotions can be very popular and while we do our best to ensure that everyone receives the free gift, there can be instances where we run out and therefore are unable to fulfil the free gift offer as is advertised. Complimentary gifts are available to collect from the collection point located within Feast. Please show a Fenwick colleague your qualifying receipt(s) to obtain your complimentary gift. No cash equivalent is available. Fenwick reserves the right to withdraw this offer at any time.

Fenwick will reimburse you for up to two hours parking for one vehicle at Eldon Square Car Park (a maximum charge of £4.40) when you spend £50.00 in store. Qualifying amount can be spent in a single transaction or across multiple transactions throughout the Newcastle store and all in store cafés and restaurants within a single day. Offer available from Monday 19th October 2020 to Sunday 3rd January 2021 (inclusive), redeemable only at Eldon Square Car Park. Date of transaction(s) must be the same date as any date shown on your parking voucher. If your parking charge is less than the maximum amount, Fenwick will reimburse you the lesser amount. Refund must be claimed on the same day as the qualifying transactions. Offer cannot be redeemed retrospectively. To claim your parking refund, please present your parking voucher and all relevant qualifying receipts to a Fenwick colleague at our Customer Returns desk located on the second floor. Fenwick and the car park operator reserve the right to withdraw this offer at any time. Fenwick accept no responsibility for any lost or damaged parking vouchers and shall not be liable for any additional parking charges outside of the offer outlined within these Terms and Conditions. Vehicles are left at owners’ risk and car park operator’s terms of use will apply.

Fenwick will reimburse you for up to two hours parking for one vehicle at the Bentalls Centre Carparks A and B (a maximum charge of £2.80) when you spend £50.00 in store. Qualifying amount can be spent in a single transaction or across multiple transactions throughout the Kingston store and all in store cafés and restaurants within a single day. Offer available from Monday 19th October 2020 to Sunday 3rd January 2021 (inclusive), redeemable only at the Bentalls Centre Carparks A and B. Date of transaction(s) must be the same date as any date shown on your parking app or ticket and you may be required to provide proof of parking. If your parking charge is less than the maximum amount, Fenwick will reimburse you the lesser amount. Refund must be claimed on the same day as the qualifying transactions. Offer cannot be redeemed retrospectively. To claim your parking refund, please present all relevant qualifying receipts to a Fenwick colleague (if multiple transactions) at any till point and the amount will be deducted from the total spend on your current transaction. No cash equivalent is available. Fenwick and the car park operator reserve the right to withdraw this offer at any time. Fenwick accept no responsibility should the customer be unable to provide proof of parking and shall not be liable for any additional parking charges outside of the offer outlined within these Terms and Conditions. Vehicles are left at owners’ risk and car park operator’s terms of use will apply.

Fenwick will provide you with a complimentary parking ticket entitling you to two free hours parking when you spend £50.00 or more in store. Qualifying amount can be spent in a single transaction or across multiple transactions throughout the Colchester store and all in store cafés and restaurants within a single day. Offer available from Monday 19th October to Thursday 31st December 2020 (offer extended from the initial closing date of Monday 2nd November) (inclusive) and for all customers parked within the NCP Colchester Highstreet Carpark. Date of transaction(s) must be the same date as any date shown on your parking ticket and your free two hour parking ticket must be claimed on the same day as the qualifying transaction(s). Offer cannot be redeemed retrospectively. Once the initial two free hours have lapsed, parking charges will apply by way of time delay. E.g. Your third hour will be charged as your first hour, your fourth hour will be charged as your second hour and so on. To claim your free two hour parking ticket, please present all relevant qualifying receipts to a Fenwick colleague at any till point within the store. No cash equivalent is available. Fenwick and the car park operator reserve the right to withdraw this offer at any time. Fenwick accept no responsibility for any lost or damaged tickets and shall not be liable for any additional parking charges outside of the offer outlined within these Terms and Conditions. Vehicles are left at owners’ risk and car park operator’s terms of use will apply.

Fenwick will provide you with two hours free parking for one vehicle at The Avenue Carpark when you spend £50 or more in store. Qualifying amount can be spent in a single transaction or across multiple transactions throughout the Bracknell store and all in store cafés and restaurants within a single day. Offer available from Monday 19th October 2020 to Sunday 3rd January 2021 (inclusive). Redeemable only at The Avenue Carpark. Date of transaction(s) must be the same date as any date shown on your parking ticket and your parking ticket must be validated and used on the same day as all qualifying transactions. Offer cannot be redeemed retrospectively. Once the two free hours have lapsed, you will be subject to additional parking charges as set out by the car park operator. To claim your free two hours parking, please present your car parking ticket to a Fenwick colleague at our Customer Services Desk on the second floor who will validate it for you. You must ensure that you get your ticket validated within the first two hours of arrival. Should you be dining in our Fuego restaurant after the store has closed, please speak to one of the restaurant colleagues who will be able to validate your ticket for you. No cash equivalent is available. Fenwick and the car park operator reserve the right to withdraw this offer at any time. Fenwick accept no responsibility for any lost or damaged parking tickets and shall not be liable for any additional parking charges outside of the offer outlined within these Terms and Conditions. Vehicles are left at owners’ risk and car park operator’s terms of use will apply.

1. By entering the competition, you are deemed to have agreed to these Terms and Conditions. We reserve the right to refuse entry or to refuse to award any prize to anyone in breach of these Terms and Conditions. 2. The Sylvanian Families colouring competition is open to residents of England, Scotland and Wales aged 12 and under, except for employees of Fenwick Limited (“us”, “we”, “our”) or its group companies, any of their family members or anyone associated with the administration of the competition. 3. No purchase is necessary to enter. 4. To enter the competition, the parent or guardian of the child must take the form home to be completed, fill out the entry form and hand in the completed Sylvanian Families colouring document to a member of staff within the Toy Department or post this to the local Fenwick Toy Department. Store addresses can be located on the Fenwick website. Please note any personal data will be used for competition and prize purposes only and destroyed after it is no longer required. 5. Only one entry per participant. You are responsible for the cost (if any) of sending your entry to us. 6. We accept no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by us. 7. The competition opens on Friday 23 October and closes at 5pm on Sunday 29 November. Winners for all stores will be notified via email by Monday 7 December 2020. Entries received outside the detailed time periods for the stores will not be accepted. 8. There will be 1 winner per store in total for the duration of the competition. The winner will receive a Sylvanian Families Cosy Cottage. Each winner will receive one prize. 9. We accept no responsibility for any costs associated with the prize that are not expressly included in the prize. 10. The winner[s] will be selected based on judgement of the best Sylvanian Families colouring in form from all entries received in accordance with these Terms and Conditions within 7 days of the closing date. Judges decisions are final and no correspondence will be entered into. 11. The winner[s] will be notified by email within 7 days of the competition described in and, if applicable, given details of how to claim their prize. 12. The prize[s] will be available to collect from the Toy Department of the relevant store for a period of 14 days after they are notified of their win. Prizes not collected within this time will be forfeited. 13. If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited. 14. If a prize is forfeited, we shall be entitled to disqualify the winner and select another winner in accordance with the process described above. 15. We reserve the right to verify the eligibility of an entrant. We may require such information as we consider reasonably necessary for this purpose and a prize may be withheld unless and until we are satisfied as to the eligibility of the entrant. 16. The prize is non-exchangeable, non-transferable and not redeemable for cash or any other prize. 17. We reserve the right to substitute the prize with an alternative prize of equal or higher value if circumstances beyond our control makes it necessary for us to do so. 18. The winner’s surname and county will be made available upon request by emailing marketing@fenwick.co.uk. By participating in this competition entrants agree to having their surname and county being made available on request, unless they notify us of their objection to this by emailing marketing@fenwick.co.uk with their objection. 19. Personal data provided by you in connection with the Competition is collected, retained, used and distributed in order to process, and contact you about, your Competition entry and any prize you may win and to administer the Competition. For further details of how we may process your personal data, please see our privacy policy at https://www.fenwick.co.uk/privacy-policy/. 20. We accept no responsibility for any damage, loss, liability, injury, death or disappointment incurred or suffered by you as a result of entering the Competition or taking up any prize. We cannot be held responsible for third party products or services. We disclaim any liability for any damage to your or any other person's computer in connection with your participation in the Competition. However, nothing in these Terms and Conditions shall exclude our liability under law for fraud or fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability to the extent that we cannot exclude that liability by law. 21. We reserve the right at any time to time to cancel, suspend or modify the Competition with or without notice due to reasons outside our reasonable control. 22. Our decision in all matters relating to the Competition is final and no correspondence will be entered into. 23. We shall not be liable for any failure to comply with our obligations relating to this Competition where the failure is caused by something outside our reasonable control (including without limitation weather conditions, fire, flood, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or supervening legislation). 24. If any provisions of these Terms and Conditions are judged to be invalid, illegal or unenforceable, this shall not affect or impact the continuation in full force and effect the remainder of the provisions. 25. The Competition and these Terms and Conditions will be governed by English law and entrants to the Competition submit to the non-exclusive jurisdiction of the English courts. 26. Promoter: Fenwick Limited, a company duly registered in England and Wales with Number 0052411, having its registered office at Elswick Court, Northumberland Street, Newcastle upon Tyne, NE99 1AR. of Newcastle, Kingston, Bracknell, Brent Cross, Colchester, Canterbury, Tunbridge Wells and York.

1.By entering the competition, you are deemed to have agreed to these Terms and Conditions. We reserve the right to refuse entry or to refuse to award any prize to anyone in breach of these Terms and Conditions. 2. The Halloween Word Search competition is open to residents of England, Scotland and Wales aged 12 and under, except for employees of Fenwick Limited (“us”, “we”, “our”) or its group companies, any of their family members or anyone associated with the administration of the competition. 3. No purchase is necessary to enter. 4. To enter the competition, the parent or guardian of the child must take the form home to be completed, fill out the entry form and hand in the completed Halloween Wordsearch document to a member of staff within the Toy Department or post this to the local Fenwick Toy Department. Store addresses can be located on the Fenwick website. Please note any personal data will be used for competition and prize purposes only and destroyed after it is no longer required. 5. Only one entry per participant. You are responsible for the cost (if any) of sending your entry to us. 6. We accept no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by us. 7. The competition opens on Friday 23 October and closes at 5pm on Sunday 29 November. Winners for all stores will be notified via email by Monday 7 December 2020. Entries received outside the detailed time periods for the stores will not be accepted. 8. There will be 1 winner per store in total for the duration of the competition. The winner will receive a My First Slot Remote Control Car Set. Each winner will receive one prize. 9. We accept no responsibility for any costs associated with the prize that are not expressly included in the prize. 10. The winner[s] will be drawn at random from all entries with fully completed and correct answers for the Halloween Word Search competition received in accordance with these Terms and Conditions within 7 days of the closing date. Judges decisions are final and no correspondence will be entered into. 11. The winner[s] will be notified by email within 7 days of the competition described in and, if applicable, given details of how to claim their prize. 12. The prize[s] will be available to collect from the Toy Department of the relevant store for a period of 14 days after they are notified of their win. Prizes not collected within this time will be forfeited. 13. If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited. 14. If a prize is forfeited, we shall be entitled to disqualify the winner and select another winner in accordance with the process described above. 15. We reserve the right to verify the eligibility of an entrant. We may require such information as we consider reasonably necessary for this purpose and a prize may be withheld unless and until we are satisfied as to the eligibility of the entrant. 16. The prize is non-exchangeable, non-transferable and not redeemable for cash or any other prize. 17. We reserve the right to substitute the prize with an alternative prize of equal or higher value if circumstances beyond our control makes it necessary for us to do so. 18. The winner’s surname and county will be made available upon request by emailing marketing@fenwick.co.uk. By participating in this competition entrants agree to having their surname and county being made available on request, unless they notify us of their objection to this by emailing marketing@fenwick.co.uk with their objection. 19. Personal data provided by you in connection with the Competition is collected, retained, used and distributed in order to process, and contact you about, your Competition entry and any prize you may win and to administer the Competition. For further details of how we may process your personal data, please see our privacy policy at https://www.fenwick.co.uk/privacy-policy/. 20. We accept no responsibility for any damage, loss, liability, injury, death or disappointment incurred or suffered by you as a result of entering the Competition or taking up any prize. We cannot be held responsible for third party products or services. We disclaim any liability for any damage to your or any other person's computer in connection with your participation in the Competition. However, nothing in these Terms and Conditions shall exclude our liability under law for fraud or fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability to the extent that we cannot exclude that liability by law. 21. We reserve the right at any time to time to cancel, suspend or modify the Competition with or without notice due to reasons outside our reasonable control. 22. Our decision in all matters relating to the Competition is final and no correspondence will be entered into. 23. We shall not be liable for any failure to comply with our obligations relating to this Competition where the failure is caused by something outside our reasonable control (including without limitation weather conditions, fire, flood, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or supervening legislation). 24. If any provisions of these Terms and Conditions are judged to be invalid, illegal or unenforceable, this shall not affect or impact the continuation in full force and effect the remainder of the provisions.25. The Competition and these Terms and Conditions will be governed by English law and entrants to the Competition submit to the non-exclusive jurisdiction of the English courts. 26. Promoter: Fenwick Limited, a company duly registered in England and Wales with Number 0052411, having its registered office at Elswick Court, Northumberland Street, Newcastle upon Tyne, NE99 1AR. of Newcastle, Kingston, Bracknell, Brent Cross, Colchester, Canterbury, Tunbridge Wells and York.

1. By entering the competition, you are deemed to have agreed to these Terms and Conditions. We reserve the right to refuse entry or to refuse to award any prize to anyone in breach of these Terms and Conditions. 2. The Design Your Own Our Generation Doll competition is open to residents of England, Scotland and Wales aged 12 and under, except for employees of Fenwick Limited (“us”, “we”, “our”) or its group companies, any of their family members or anyone associated with the administration of the competition. 3. No purchase is necessary to enter. 4. To enter the competition, the parent or guardian of the child must take the form home to be completed, fill out the entry form and hand in the completed Design Your Own Our Generation Doll document to a member of staff within the Toy Department or post this to the local Fenwick Toy Department. Store addresses can be located on the Fenwick website. Please note any personal data will be used for competition and prize purposes only and destroyed after it is no longer required. 5. Only one entry per participant. You are responsible for the cost (if any) of sending your entry to us. 6. We accept no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by us. 7. The competition opens on Friday 23 October and closes at 5pm on Sunday 29 November. Winners for all stores will be notified via email by Monday 7 December 2020. Entries received outside the detailed time periods for the stores will not be accepted. 8. There will be 1 winner per store in total for the duration of the competition. The winner will receive an Our Generation Doll of the winner's choice up to a retail value of £29.99. Each winner will receive one prize. 9. We accept no responsibility for any costs associated with the prize that are not expressly included in the prize. 10. The winner[s] will be selected based on judgement of the best Design Your Own Our Generation Doll from all entries received in accordance with these Terms and Conditions within 7 days of the closing date. Judges decisions are final and no correspondence will be entered into. 11. The winner[s] will be notified by email within 7 days of the competition described in and, if applicable, given details of how to claim their prize. 12. The prize[s] will be available to collect from the Toy Department of the relevant store for a period of 14 days after they are notified of their win. Prizes not collected within this time will be forfeited. 13. If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited. 14. If a prize is forfeited, we shall be entitled to disqualify the winner and select another winner in accordance with the process described above. 15. We reserve the right to verify the eligibility of an entrant. We may require such information as we consider reasonably necessary for this purpose and a prize may be withheld unless and until we are satisfied as to the eligibility of the entrant. 16. The prize is non-exchangeable, non-transferable and not redeemable for cash or any other prize. 17. We reserve the right to substitute the prize with an alternative prize of equal or higher value if circumstances beyond our control makes it necessary for us to do so. 18. The winner’s surname and county will be made available upon request by emailing marketing@fenwick.co.uk. By participating in this competition entrants agree to having their surname and county being made available on request, unless they notify us of their objection to this by emailing marketing@fenwick.co.uk with their objection. 19. Personal data provided by you in connection with the Competition is collected, retained, used and distributed in order to process, and contact you about, your Competition entry and any prize you may win and to administer the Competition. For further details of how we may process your personal data, please see our privacy policy at https://www.fenwick.co.uk/privacy-policy/. 20. We accept no responsibility for any damage, loss, liability, injury, death or disappointment incurred or suffered by you as a result of entering the Competition or taking up any prize. We cannot be held responsible for third party products or services. We disclaim any liability for any damage to your or any other person's computer in connection with your participation in the Competition. However, nothing in these Terms and Conditions shall exclude our liability under law for fraud or fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability to the extent that we cannot exclude that liability by law. 21. We reserve the right at any time to time to cancel, suspend or modify the Competition with or without notice due to reasons outside our reasonable control. 22. Our decision in all matters relating to the Competition is final and no correspondence will be entered into. 23. We shall not be liable for any failure to comply with our obligations relating to this Competition where the failure is caused by something outside our reasonable control (including without limitation weather conditions, fire, flood, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or supervening legislation). 24. If any provisions of these Terms and Conditions are judged to be invalid, illegal or unenforceable, this shall not affect or impact the continuation in full force and effect the remainder of the provisions. 25. The Competition and these Terms and Conditions will be governed by English law and entrants to the Competition submit to the non-exclusive jurisdiction of the English courts. 26. Promoter: Fenwick Limited, a company duly registered in England and Wales with Number 0052411, having its registered office at Elswick Court, Northumberland Street, Newcastle upon Tyne, NE99 1AR. of Newcastle, Kingston, Bracknell, Brent Cross, Colchester, Canterbury, Tunbridge Wells and York.

Get a free Lego mini figure when you spend £30 or more on Toys. Offer available exclusively in stores only (Bond Street is excluded) and is not available online. Offer valid up to and including Sunday 1st November 2020 (inclusive) and whilst stocks last. All complimentary gifts are offered one per customer and can only be redeemed within the same transaction that the qualifying purchase amount has been made. Offer cannot be redeemed retrospectively. First come, first served – limited quantities are available. Free Gift promotions can be very popular and while we do our best to ensure that everyone receives the free gift, there can be instances where we run out and therefore are unable to fulfil the free gift offer as is advertised. You will receive your free gift in conjunction with the qualifying transaction. Fenwick accept no returns of free gifts unless faulty. No refund or cash equivalent is available. Fenwick reserves the right to withdraw this offer at any time..

From Thursday 8th October to Sunday 8th November 2020, take 20% off all Sylvanian Families. Available online and in selected stores: Bracknell, Brent Cross, Canterbury, Colchester, Kingston, Newcastle, York and Tunbridge Wells. Discount will be deducted at point of purchase. This promotion cannot be used in conjunction with any other offer. Fenwick reserves the right to end the promotion at any given time.

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