Terms & Conditions

Fenwick will reimburse you for up to two hours parking for one vehicle at Eldon Square Car Park (a maximum charge of £4.40) when you spend £50.00 in store. Qualifying amount can be spent in a single transaction or across multiple transactions throughout the Newcastle store and all in store cafés and restaurants within a single day. Offer available from Monday 12th April 2021 to Tuesday 31st August 2021 (inclusive), redeemable only at Eldon Square Car Park. Date of transaction(s) must be the same date as any date shown on your parking voucher. If your parking charge is less than the maximum amount, Fenwick will reimburse you the lesser amount. Refund must be claimed on the same day as the qualifying transactions. Offer cannot be redeemed retrospectively. To claim your parking refund, please present your parking voucher and all relevant qualifying receipts to a Fenwick colleague at our Customer Returns desk located on the second floor. If you paid with a credit or debit card for your parking, simply present your checked-in ticket in store. If you paid via PayByPhone, simply show your receipt on your phone in store. If you paid with coins, simply tear off the right hand part of your pay & display ticket and present this in store, but please ensure the left hand part of the ticket remains on the dashboard of your vehicle or you may receive a Penalty Charge Notice.Fenwick and the car park operator reserve the right to withdraw this offer at any time. Fenwick accept no responsibility for any lost or damaged parking vouchers and shall not be liable for any additional parking charges outside of the offer outlined within these Terms and Conditions. Vehicles are left at owners’ risk and car park operator’s terms of use will apply.

Fenwick will reimburse you for up to two hours parking for one vehicle at the Bentalls Centre Carparks A and B (a maximum charge of £2.80) when you spend £50.00 in store. Qualifying amount can be spent in a single transaction or across multiple transactions throughout the Kingston store and all in store cafés and restaurants within a single day. Offer available from Monday 12th April 2021 to Tuesday 31st August 2021 (inclusive), redeemable only at the Bentalls Centre Carparks A and B. Date of transaction(s) must be the same date as any date shown on your parking app or ticket and you may be required to provide proof of parking. If your parking charge is less than the maximum amount, Fenwick will reimburse you the lesser amount. Refund must be claimed on the same day as the qualifying transactions. Offer cannot be redeemed retrospectively. To claim your parking refund, please present all relevant qualifying receipts to a Fenwick colleague (if multiple transactions) at any till point and the amount will be deducted from the total spend on your current transaction. No cash equivalent is available. Fenwick and the car park operator reserve the right to withdraw this offer at any time. Fenwick accept no responsibility should the customer be unable to provide proof of parking and shall not be liable for any additional parking charges outside of the offer outlined within these Terms and Conditions. Vehicles are left at owners’ risk and car park operator’s terms of use will apply.

Fenwick will provide you with two hours free parking for one vehicle at The Avenue Carpark when you spend £50 or more in store. Qualifying amount can be spent in a single transaction or across multiple transactions throughout the Bracknell store and all in store cafés and restaurants within a single day. Offer available from Monday 12th April 2021 to Tuesday 31st August 2021 (inclusive). Redeemable only at The Avenue Carpark. Date of transaction(s) must be the same date as any date shown on your parking ticket and your parking ticket must be validated and used on the same day as all qualifying transactions. Offer cannot be redeemed retrospectively. Once the two free hours have lapsed, you will be subject to additional parking charges as set out by the car park operator. To claim your free two hours parking, please present your car parking ticket to a Fenwick colleague at our Customer Services Desk on the second floor who will validate it for you. You must ensure that you get your ticket validated within the first two hours of arrival. Should you be dining in our Fuego restaurant after the store has closed, please speak to one of the restaurant colleagues who will be able to validate your ticket for you. No cash equivalent is available. Fenwick and the car park operator reserve the right to withdraw this offer at any time. Fenwick accept no responsibility for any lost or damaged parking tickets and shall not be liable for any additional parking charges outside of the offer outlined within these Terms and Conditions. Vehicles are left at owners’ risk and car park operator’s terms of use will apply.

Fenwick will provide you with two hours free parking for one vehicle at The Whitefriars Carpark when you spend £50 or more in store. Qualifying amount can be spent in a single transaction or across multiple transactions throughout the Canterbury store and all in store cafés and restaurants within a single day. Offer available from Monday 12th April 2021 to Tuesday 31st August 2021 (inclusive). Redeemable only at The Whitefriars Carpark. Date of transaction(s) must be the same date as any date shown on your parking ticket and your parking ticket must be validated and used on the same day as all qualifying transactions. Offer cannot be redeemed retrospectively. Once the two free hours have lapsed, you will be subject to additional parking charges as set out by the car park operator. To claim your free two hours parking, please present your car parking ticket to a Fenwick colleague on the ground floor menswear door exit to validate it for you. You must ensure that you get your ticket validated within the first two hours of arrival. No cash equivalent is available. Fenwick and the car park operator reserve the right to withdraw this offer at any time. Fenwick accept no responsibility for any lost or damaged parking tickets and shall not be liable for any additional parking charges outside of the offer outlined within these Terms and Conditions. Vehicles are left at owners’ risk and car park operator’s terms of use will apply.

Fenwick will provide you with two hours free parking for one vehicle at The Coppergate (Piccadilly) Carpark when you spend £50 or more in store. Qualifying amount can be spent in a single transaction or across multiple transactions throughout the York store and all in store cafés and restaurants within a single day. Offer available from Monday 12th April 2021 to Tuesday 31st August 2021 (inclusive). Redeemable only at The Coppergate (Piccadilly) Carpark. Date of transaction(s) must be the same date as any date shown on your parking ticket and your parking ticket must be validated and used on the same day as all qualifying transactions. Offer cannot be redeemed retrospectively. Once the two free hours have lapsed, you will be subject to additional parking charges as set out by the car park operator. To claim your free two hours parking, simply take a picture on your smartphone of the ticket and show a Fenwick colleague. Please make sure you leave the actual ticket on the dashboard of your car as required by the parking conditions. You must ensure that you get your ticket validated within the first two hours of arrival. No cash equivalent is available. Fenwick and the car park operator reserve the right to withdraw this offer at any time. Fenwick accept no responsibility for any lost or damaged parking tickets and shall not be liable for any additional parking charges outside of the offer outlined within these Terms and Conditions. Vehicles are left at owners’ risk and car park operator’s terms of use will apply.

Two hours free parking at selected locations when you spend £50.00 in store at Fenwick Tunbridge Wells. Fenwick will reimburse you for up to two hours free parking for one vehicle at The Royal Victoria Place Car Park (a maximum charge of £2.80) when you spend £50 or more in store. Qualifying amount can be spent in a single transaction or across multiple transactions throughout the Tunbridge Wells store and all in store cafés and restaurants within a single day. Offer available from Monday 12 April 2021 to 31 August 2021 (inclusive). Redeemable only at The Royal Victoria Place Car Park. Date of transaction(s) must be the same date as any date shown on your parking ticket or proof of parking. If your parking charge is less than the maximum amount, Fenwick will reimburse you the lesser amount. Refund must be claimed on the same day as the qualifying transactions. Offer cannot be redeemed retrospectively. To claim your free two hours parking, please present your car parking ticket or proof of parking and all relevant qualifying receipts to a Fenwick colleague at any till point. No cash equivalent is available. Fenwick and the car park operator reserve the right to withdraw this offer at any time. Fenwick accept no responsibility for any lost or damaged parking tickets and shall not be liable for any additional parking charges outside of the offer outlined within these Terms and Conditions. Vehicles are left at owners’ risk and car park operator’s terms of use will apply.

These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Fenwick Limited (the "CRR Service").

By submitting any content to Fenwick Limited, you guarantee that:
You are the sole author and owner of the intellectual property rights in the content;
All "moral rights" that you may have in such content have been voluntarily waived by you;
All content that you post is accurate;
You are at least 18 years old;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree that you may not submit any content:
That is known by you to be false, inaccurate or misleading;
That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
That violates any law, statute, ordinance or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination or false advertising);
That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
For which you were compensated or granted any consideration by any unapproved third party;
That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Fenwick Limited (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Fenwick Limited a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Fenwick Limited's sole discretion. Fenwick Limited reserves the right to change, condense, withhold publication, remove or delete any content on Fenwick Limited's website that Fenwick Limited deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Fenwick Limited does not guarantee that you will have any recourse through Fenwick Limited to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Fenwick Limited reserves the right to remove or to refuse to post any submission to the extent authorised by law. You acknowledge that you, not Fenwick Limited, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Fenwick Limited, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

Students receive 10 % discount off all full price purchases. 10% discount applied at checkout using a unique code generated through UNiDAYS for verified students. Each code can only be used once. Discount applies to full price items only and cannot be used in conjunction with any other price promotion, discount, discount code or on garden furniture or tvs; Vintage Bags; Bikes; Bike Accessories. Discount does not apply to delivery charges, tickets or gift cards. Selected departments and products are excluded from this offer, including but not limited to: Garden Furniture and Outdoor Living; TV & Audio; Large Electricals; Apple products; delivery charges, tickets and gift cards. Selected brands and concessions are excluded from this offer, including but not limited to: All Saints Women and Men; Amalia; Arthur Price; French Connection; Hugo Boss Men; Joseph; LK Bennett; Phase Eight; Polarn O Pyret; Ted Baker; Waterford; Wedgwood. Discount cannot be redeemed retrospectively and there is no cash alternative available. Fenwick reserves the right to amend, cancel or withdraw this promotion at any time.

Get up to 10% student discount when you shop in our stores. Discount applies to selected full price items only and cannot be used in conjunction with any other promotion, discount, discount code or offer. Selected departments and products are excluded from this offer, including but not limited to: all restaurants, cafés and food concession operators, Garden Furniture and Outdoor Living; TV & Audio; Large Electricals; Apple products; stamps, Vintage bags, Bikes and Bike Accessories; all in store services, delivery charges, tickets and gift cards. For any specific queries on exclusions, please ask a member of the in store retail team. Selected brands and concessions are excluded from this offer, including but not limited to: all concession restaurants, cafés, food operators and concession services; Alexandre De Paris; AllSaints Women and Men; Amalia; Arthur Price; COS; CWF; Dune; Fremaux Delorme; French Connection Home; French Connection; Hornby; Hugo Boss Ladies; Jigsaw Ladies; Joseph; Jo Malone London; Karen Millen; The Kooples; Kurt Geiger; L. K. Bennett; Libra; The Little White Company; The Lounge Co; Mango; Mango Kids; Moda In Pelle; Monsoon Kids; Montgomery Interiors; Oasis; One Small Step, One Giant Leap; Paperchase; Parlane; Phase Eight; Polarn O Pyret; Russell And Bromley; Schoolzone; Step2wo; Ted Baker; Van Dal Shoes; Warehouse; Waterford And Wedgwood; The White Company; Whitestuff; Whitewall Gallery and WH Smith Children’s. For any specific queries on exclusions, please ask an in store concession assistant. Valid College or University Student ID must be shown at the time of purchase. Discount cannot be redeemed retrospectively, is non-transferable and there is no cash alternative available. Fenwick reserves the right to refuse discount for any student ID that has expired, it deems to be invalid or fraudulent. Returned items will be refunded at the discounted price paid as shown on the relevant receipt. This does not affect your statutory rights. Fenwick reserves the right to amend, cancel or withdraw this promotion at any time.

Get 10% off your next online order at www.fenwick.co.uk when you donate your unwanted clothes to Thrift+. Fenwick are teaming up with Thrift+, a service that allows you to donate your unwanted designer, luxury and high street clothes to raise valuable funds for charities. Customers can get their free* Thrift+ bag online at www.fenwick.co.uk and no other purchase is necessary. How to redeem: Customers will need to create an account with Thrift+ to be eligible to receive their discount code, this can be done at https://thrift.plus/account/register. Once Thrift+ have received the bag, you will receive a unique, electronic discount code for you to redeem 10% off any online Fenwick purchase.** For your discount to apply, add the unique discount code to your online shopping basket before checkout. This offer can be used on full price and sale women’s, men’s and children’s fashion and accessories, home, gifts and food and on full price wine and electricals. This offer cannot be used in conjunction with any other promotion, staff discount or on garden furniture and only one discount code can be used per transaction. Please see below for all exclusions. Your 10% discount code is only valid at www.fenwick.co.uk and cannot be accepted in our stores. Whilst the unique discount code does not come with an expiry date, please be aware that you cannot redeem the discount retrospectively on purchases you have already made. This is an online offer only. Fenwick and Thrift+ reserve the right to alter, amend or revoke this offer at any time. For further information, please visit www.thrift.plus/help.
*P&P charges may apply.
** Exclusions apply. The following brands are excluded from this offer; Chanel, Diptyque, Jo Malone, Organic Pharmacy, Sif Jakobs, Agnes B, James Lakeland, Polarn O Pyret, French Connection, All Saints and Wave Spas. All wine and electrical sale items are excluded. All concession partners are excluded.
Where an item is not included in the offer, the discount will not automatically be deducted when the unique discount code is added to the online shopping basket.

From Saturday 27th February get 50% off selected styles on Mint Velvet online. Offer is reflected in the price shown on the website, no code required. Mint Velvet has the right to amend, cancel or withdraw this promotion at any time.

Fenwick are offering 10% discount to local businesses. Offer available from Monday 12 April until Sunday 18 April 2021 (inclusive). Discount applies to full price items only and can be redeemed on multiple transactions during the promotional period. Offer cannot be used in conjunction with any other promotion, discount, discount code or offer. Selected department and products are excluded, including but not limited to: All restaurants, cafés and food concession operators; Garden Furniture and Outdoor Living; TV & Audio; Large Electricals; Apple products; stamps; all in store services, delivery charges, tickets and gift cards. For any specific queries on exclusions, please ask a member of the in store retail team. Selected brands and concessions are excluded from this promotion, including but not limited to: All concession restaurants, cafés, food operators and concession services; Alexandre De Paris; All Saints Women; Amalia; Arthur Price; COS; CWF; Dune; Fremaux Delorme; French Connection Home; French Connection; Hornby; Hugo Boss Ladies; Jigsaw Ladies; Joseph; Karen Millen; The Kooples; Kurt Geiger; L. K. Bennett; Libra; The Little White Company; The Lounge Co; Mango; Mango Kids; Mint Velvet; Moda In Pelle; Monsoon Kids; Montgomery Interiors; Oasis; One Small Step, One Giant Leap; Paperchase; Parlane; Phase Eight; Polarn O Pyret; Russell And Bromley; Schoolzone; Step2wo; Ted Baker; Van Dal Shoes; Warehouse; Waterford And Wedgwood; The White Company; Whitestuff; Whitewall Gallery and WH Smith Children’s. For any specific queries on exclusions, please ask an in store concession assistant. Valid email sent directly from Fenwick entitling the recipient to receive the discount must be shown at time of purchase. Discount cannot be redeemed retrospectively, is non-transferable and there is no cash alternative available. Returned items will be refunded at the discounted price paid as shown on the relevant receipt. This does not affect your statutory rights. Fenwick reserves the right to amend, cancel or withdraw this promotion at any time.

From Wednesday 17th March, get up to 70% off Forever New sale products online. Offer is reflected in price shown on website, and no code required. No cash alternative will be given. Forever New has the right to amend, cancel or withdraw this promotion at any time.

From Sunday 16th April - Tuesday 4th May get up to 60% off on selected MSS styles on Menswear, Womenswear and Accessories in store and online. Offer is reflected in the price shown on the website, no code required. In store, products included will be indicated with signage and discount will be applied at the till. No cash alternative will be given. AllSaints has the right to amend, cancel or withdraw this promotion at any time.

From Friday 30th April 2021 take up to 30% off selected knitwear, jackets and coats across James Lakeland online. Offer is reflected in the price shown on the website, no code required. James Lakeland has the right to amend, cancel or withdraw this promotion at any time.

Offer is reflected in price markdown. No code needed. No cash alternative will be given. L.K.Bennett has the right to amend, cancel or withdraw this promotion at any time.

1.By entering the Shopping Spree prize draw, you are deemed to have agreed to these Terms and Conditions. We reserve the right to refuse entry or to refuse to award any prize to anyone in breach of these Terms and Conditions.

2.Our prize draw is open to residents of England, Scotland and Wales aged 18 and over, except for employees of Fenwick Limited (“us”, “we”, “our”) or its group companies, any of their family members or anyone associated with the administration of the prize draw. The prize draw is run across the following participating stores; Newcastle, Brent Cross, Kingston, Canterbury, Colchester, Bracknell, Tunbridge Wells and York.

3. No purchase is necessary.

4.The prize draw will be live from Monday 24 May at 9am and will close at 9pm on Sunday 20th June 2021. Entries received outside the detailed time period will not be counted.

5. To enter the prize draw please either: a. Scan the QR code from our ‘New Brands’ mail out. This will take you directly to the prize draw entry form where you can enter and submit your details. b. Access the entry form via our ‘What’s On’ section of our website, www.fenwick.co.uk where you can enter and submit your details. Please note any personal data will be used for purposes of the prize draw only, unless any customers opt in to receive Fenwick marketing communications on the online entry form. If any customers opt out, customer data will be destroyed once the winner has been selected.

6. Entry is by online form only using the methods described above. Participants may only enter the prize draw once. If you enter any of the prize draws multiple times, it will be counted as one entry only per entrant. You are responsible for the cost (if any) of sending your entry to us.

7. We accept no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by us.

8. There will be one (1) winner selected from the entries submitted across all participating stores. The winner will be notified by their local store by Thursday 24th June 2021 and must collect their prize in person. The prize will be 1 x Fenwick gift card worth £1000 to spend in store. There will be no department or product restrictions on this spend. The gift card will be valid for 12 months from date of the winner being notified.

9. We accept no responsibility for any costs associated with the prize that are not expressly included in the prize.

10. For the avoidance of doubt, this is a prize draw and the winner will be selected at random by a random number generator.

11. If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited.

12. If a prize is forfeited, we shall be entitled to disqualify the winner and select another winner in accordance with the processes described above.

13. We reserve the right to verify the eligibility of an entrant. We may require such information as we consider reasonably necessary for this purpose and a prize may be withheld unless and until we are satisfied as to the eligibility of the entrant.

14. The prize is non-exchangeable, non-transferable and not redeemable for cash or any other prize.

15. We reserve the right to substitute the prize with an alternative prize of equal or higher value if circumstances beyond our control makes it necessary for us to do so.

16. Personal data provided by you in connection with the prize draw is collected, retained, used and distributed in order to process, and contact you about, your prize draw entry and any prize you may win and to administer the draw. For further details of how we may process your personal data, please see our privacy policy at https://www.fenwick.co.uk/privacy-policy/.

17. The winner’s surname and county will be made available upon request by emailing marketing@fenwick.co.uk. By participating in the prize draw, entrants agree to having their surname and county being made available on request, unless they notify us of their objection to this by emailing marketing@fenwick.co.uk with their objection.

18. We accept no responsibility for any damage, loss, liability, injury, death or disappointment incurred or suffered by you as a result of entering the prize draw or taking up any prize. We cannot be held responsible for third party products or services. We disclaim any liability for any damage to your or any other person's computer in connection with your participation in the prize draw. However, nothing in these Terms and Conditions shall exclude our liability under law for fraud or fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability to the extent that we cannot exclude that liability by law.

19. We reserve the right at any time to time to cancel, suspend or modify the prize draw with or without notice due to reasons outside our reasonable control.

20. Our decision in all matters relating to the prize draw is final, and no correspondence will be entered into.

21. We shall not be liable for any failure to comply with our obligations relating to the prize draw where the failure is caused by something outside our reasonable control (including without limitation weather conditions, fire, flood, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or supervening legislation).

22. If any provisions of these Terms and Conditions are judged to be invalid, illegal or unenforceable, this shall not affect or impact the continuation in full force and effect the remainder of the provisions).

23. The prize draw and these Terms and Conditions will be governed by English law and entrants to the prize draw submit to the exclusive jurisdiction of the English courts.

24. Promoter: Fenwick Limited.

Beauty 10% off, starting Wednesday 16th from 6pm online and Thursday 17th until Sunday 20th June 2021. This offer is available in all our stores and online at Fenwick.co.uk. 10% will be deducted at purchase. Limited exclusions apply, these will be – Trinny London, Jo Malone, The Ordinary, Chanel, Diptyque, Blink, Nail It, Organic Pharmacy. Fenwick reserves the right to alter or change this promotion.