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Colchester Reopening

We reopened our doors on 15th June 2020, and it has been lovely to welcome you all back. We have put a number of measures in place to keep our customers and colleagues safe. If you're thinking of visiting us at Colchester, please read our FAQs below. And for further information on our Covid-19 measures please see our Covid-19 FAQs page.

Covid-19 FAQs
Reopening FAQs

When will the store reopen?

We opened all of our stores, including Colchester, on 15th June 2020.

What are the opening hours of my store?

We have reopened with slightly reduced opening times. The revised hours are:

Mon to Sat: 10am - 5pm

Sunday: 10.30am - 4.30pm

Which entrance can I use?

To enter our Colchester store, please use the Main High Street entrance via the beauty department on the ground floor. If you are driving, you may access the store using the revolving doors at the rear of the store from the NCP Car Park. We have mapped out a clear one way journey through the store to keep you safe. We will also be monitoring the amount of people coming in and out to prevent our stores from becoming too crowded.
Colchester Store Directory

Is all of the store open?

Yes, all floors of our Colchester store are open for you to browse.

Are the toilets open?

Compliant with social distancing measures, we have opened some toilets for customer use on the third floor. Our toilets will be cleaned on an hourly basis and we will provide hand soap and hand sanitiser for customers and colleagues. 

Will I be able to return items?

Yes, you’ll find our returns desk on the third floor at the furniture desk. Our returns policy will remain as 28 days for any items purchased from the store from the date of re-opening. We understand that you may want to return an item that you purchased before lockdown so we will accept returns for items bought from 21st February 2020 onwards for 28 days from the day of re-opening. 

Are the changing rooms open?

Unfortunately, our changing rooms are not open. However, we encourage you to try your garments on at home and return them in store within 28 days if they’re not quite right.

How will I shop for larger items such as those in the furniture and prams department?

We’ll be operating a no touch policy for the safety of all of our customers. Our colleagues will be on hand to advise and demonstrate the product if needed and will wipe it down afterwards. 

Which services will be running?

To comply with government guidelines, our normal in-store services will not be running. This includes personal shopping, all of our beauty services and beauty treatment rooms.

Will your restaurants be open?

We're pleased to announce that Café Nero will be opening on 9th July 2020. We hope to open Carluccios in due course.
Colchester Restaurants

Will you be offering a NHS discount?

We are offering a NHS discount of 10% off all purchases made in-store only from Monday 15th June to Tuesday 14th July 2020. Please show your NHS staff ID when making your purchase at any till point.

Will I be able to park?

Yes, you can pay to park with MiPermit for an additional 50% parking time at no extra cost.

Are you doing furniture deliveries and delivery of large items?

Working with our delivery specialists, we are currently able to offer a delivery service to the room of your choice or, if you prefer, delivery to your doorstep. Due to COVID-19, our home deliveries will be carried out slightly differently to ensure the safety of yourselves and the delivery drivers. They will be provided with PPE and hand sanitiser whilst regular cleaning of the vans and equipment will be carried out. We would like to make sure that we are following the two metre social distancing measures and ask that customers stand outside their home whilst the delivery specialists are inside. To find out more information, take a look at our delivery page.

Delivery Information


Covid-19 FAQs

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