For the first time ever, we’ve brought a sprinkling of cinematic magic to our Christmas experience at [Fenwick Newcastle](http://staging-store-fenwick.demandware.net/s/FNW/store/?StoreID=newcastle) with the launch of an exclusive festive cinema, in collaboration with [Barbour](http://staging-store-fenwick.demandware.net/s/FNW/brands/barbour).
One of the most beloved Christmas films of all time is The Snowman, and we’re thrilled to be showing this timeless adventure on our very own big screen throughout the festive period. Take a look at the full experience details including cinema timings, and book your tickets below.
* Every guest must purchase a ticket. Both Adult and Children's tickets are £6.95 each.
* Adults wishing to attend with children must book a place, and will not be allowed into the screening without a booking. Children under 14 must be accompanied by an adult. Infants under two who will be sitting on their parents knee and do not require a seat will not require a ticket. Please let us know when booking if you will be bringing your baby along with you.
* Please scroll down for booking FAQs.
Join us on the Lower Ground Floor where you'll greeted by an elf to have your tickets checked, then you'll be taken via our Express Lift up to the 5th floor (open to the public for the very first time this year!). Once up on the top floor, discover our secret screening room, where you can tuck into complimentary treats - popcorn or jelly snowmen and juice boxes for the little ones, and a glass of mulled wine for the grown-ups (non-alcoholic options will also be available).
This year, tickets are inclusive of booking fees. Payment can be made via a PayPal account, credit card or debit card. Please print out your tickets and bring them along with you on the day, or have the email ready to view on your smartphone together with a form of ID.
##### Tickets for Saturday 3rd - Friday 9th November
# Santa’s Rooftop Cinema – Brought to you by Barbour FAQs
**Do children under two need to pay for Santa’s Rooftop Cinema?**
If your child is under the age of two and able to sit on your knee, a ticket is not necessary. Should your child prefer their own seat, this will need to be purchased at the child ticket price.
**How long will Santa’s Rooftop Cinema take?**
Approximately 45 minutes.
**I don't have a PayPal account – can I still buy a ticket online?**
Yes, you can make payment online using a debit or credit card.
**Do you charge a transaction or booking fee?**
Both transaction and booking fees are included in the ticket price.
**Do you have prices for concessions? Can I purchase a family ticket?**
Due to the nature of the event, we will not be offering concession discount. Group and family tickets are not available for Santa's Rooftop Cinema.
**Where is it being held?**
For the first time, we’re inviting customers to our 5th floor for the exclusive experience.
**How do I get to the cinema?**
Head to the Lower Ground Floor, where you will see the Arrival Point and be greeted by our Head Elf.
**Is there a cloakroom for the cinema to store my coat, shopping and buggy?**
Possessions should be kept with you as we do not have storage facilities. There is limited buggy storage.
**Is Santa’s Rooftop Cinema suitable for people with limited mobility?**
Yes, the experience is fully accessible.
**What age is Santa’s Rooftop Cinema suitable for?**
We recommend the experience for ages two years and above, however younger children are welcome at parents’ discretion. Children under 14 must be accompanied by an Adult.
**Do I have to buy tickets in advance?**
Yes, tickets must be purchased in advance of your preferred time and date.
**Do I have to arrive early for my slot? What happens if I am late for my booking time?**
There is not a large amount of waiting space, so please try to arrive promptly but not too early! Five minutes before your scheduled time is plenty. We will do our best to accommodate you if you are late, but we cannot guarantee that we will be able to fit you in because the film must begin on time.
**What if I need to cancel my ticket?**
We can offer refunds 14 days in advance.
**Help! I have lost my ticket!**
Don’t panic. Our tickets are all emailed to you, so check your inbox again, and if not, log in to Eventbrite where you will be able to resend it to yourself. You can also download the Eventbrite app and login that way, where your ticket will be waiting.
**Will you have security? Will there be bag searches?**
Our in-store security teams will be in-store as usual. This is subject to the Fenwick team discretion.
**Where can I park? Do you have disabled parking?**
There are two car parks on Percy Street – Eldon Square and Eldon Garden. Both carparks have disabled parking.
**Can I get a combined Santa’s Rooftop Cinema and Santa on the Rooftop ticket?**
You will need to buy these separately.
**Can I book Santa’s Rooftop Cinema for a private screening?**
Santa's Rooftop Cinema is available for private hire Monday - Thursday evenings. Please email [firstname.lastname@example.org](mailto:email@example.com) for enquiries.
_@Snowman Enterprises Limited 2018\. THE SNOWMAN™ Snowman Enterprises Limited._